Rachel Pereira
Bartow ,FL
Summary
Dynamic and results-oriented healthcare executive with over 13 years of experience specializing in relationship management, leadership, and training. Proven track record in developing and implementing Standard Operating Procedures (SOPs) to streamline operations and enhance patient satisfaction. Adept at leading cross-functional teams, optimizing revenue cycle processes, and fostering strong relationships with stakeholders to drive financial and operational excellence.
Overview
7
7
years of professional experience
Work History
Communication and Revenue Cycle Executive
Midtown Dental
06.2023 - Current
- Collaborated with back-office team members to facilitate seamless business execution.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Conducted business forecasts to identify recent developments.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Boosted team productivity nearly 50 % by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Implemented measurement tools to evaluate the effectiveness of communication efforts quantitatively and qualitatively.
- Managed crisis communications, mitigating potential negative impact on company reputation.
- Assisted in rebranding efforts by collaborating closely with graphic designers on visual elements consistent with new brand guidelines.
- Streamlined internal communication processes for increased efficiency and employee engagement.
Director of Operations
Piccadilly Dental Alliance
08.2021 - 06.2023
- Analyzed onboarding system, and developed training to improve employee retention by 10%
- Lead organizational strategy for 15 offices, 80 employees to exceed 10 million dollars in 2022
- Managed and maintained a lean supply chain
- Ensured organizational culture and organization mission statement was upheld
- Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
- Keeping track of the company's revenue margins and conduct budget reviews to maximize profits
- Developing and executing new growth directives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
Operations Manager
Capitol Smiles Dental
01.2020 - 08.2021
- Created onboarding documentation for new DDS and staff that was used to onboard 26 employees
- Observed and evaluated day-to-day operations of administration, and collaborated with teams across multiple departments to increase efficiency
- Collaborated with VP and management teams to construct annual budgets, discovering over $90K in savings
- Understood corporate procedures and processes, and ensured total staff compliance.
Office Manager
Capitol Smiles Dental
08.2017 - 01.2020
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the office
- Hire and terminate clerical and administrative personnel
- Conduct classes to teach procedures to staff
- Promoted team unity by organizing 4 activities yearly outside of the office, ranging from escape rooms to bowling and laser tag events
- Maintained a clean and thorough visitor log while welcoming 60+ guests daily and directing them to the appropriate staff and resources
- Sourced, scheduled, and oversaw a third-party custodial service to clean and sanitize the office 3 times per week.
Education
BA of Healthcare Management And Masters - Business Administration
Western Governors University
Salt Lake City, UT06.2025
Associate of Applied Science - Radiologic Technology
Sanford Brown Institute
Woodbridge, NJ06.2012
Diploma -
Monroe Township Highschool
Monroe Twp, NJ06.2007
Skills
- Microsoft Suite
- Dental Management Software
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Customer Relations
- Team Leadership
- Strategy Development
- Workflow Planning
- Client Account Management
- Customer Retention
- Budget Administration
- Staff Motivation
- Operations Oversight
Websites
Languages
Portuguese
Native or Bilingual
Timeline
Communication and Revenue Cycle Executive
Midtown Dental
06.2023 - Current
Director of Operations
Piccadilly Dental Alliance
08.2021 - 06.2023
Operations Manager
Capitol Smiles Dental
01.2020 - 08.2021
Office Manager
Capitol Smiles Dental
08.2017 - 01.2020
BA of Healthcare Management And Masters - Business Administration
Western Governors University
Associate of Applied Science - Radiologic Technology
Sanford Brown Institute
Diploma -
Monroe Township Highschool
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