Rachel Pergi
Richmond,OH
Summary
Dedicated professional with extensive experience in customer service and event production. Demonstrated expertise in managing multiple tasks efficiently while delivering exceptional customer experiences through effective product guidance and problem resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Slingshot
Steubenville, OH
06.2023 - Current
- Guided customer decision-making by delivering comprehensive product information to meet individual needs.
- Supported customers with product selection, ordering, billing, returns, exchanges, and technical support, ensuring a seamless experience.
- Responded to customer inquiries with accurate information on products and services.
- Coached new staff on company policies and effective customer service techniques to enhance team performance.
- Assisted customers with textbook inquiries and provided recommendations based on needs.
- Processed textbook orders and facilitated timely delivery to students and faculty.
- Restocked shelves promptly to ensure product availability for customers. promptly to maintain stock levels throughout the store.
- Categorized and shelved textbooks accurately according to established systems for easy access. accurately according to established categorization systems.
- Prepared outgoing mail by packaging and labeling items correctly.
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
Camera Operator
Franciscan University of Steubenville
Steubenville, Ohio
06.2025 - 08.2026
- Operated video cameras for diverse events and productions, enhancing visual storytelling at a Catholic university.
- Collaborated with production teams to ensure seamless recording operations during live events.
- Conducted equipment checks before events to ensure all cameras functioned properly.
- Set up equipment and furniture for events, ensuring optimal arrangement for audience engagement and production needs.
- Assisted crew members with rigging operations, facilitating safe and efficient setup of lights and curtains for various productions.
- Loaded and unloaded equipment for events and productions.
- Followed safety protocols while handling tools and equipment.
Janitorial Staff Member
Franciscan University of Steubenville
Steubenville, Ohio
07.2024 - 08.2024
- Operated cleaning equipment including floor buffers and vacuums effectively.
- Sweeping and mopping floors, vacuuming carpets, and dusting surfaces.
- Maintained cleanliness and organization of restroom facilities to enhance user experience throughout venue.
- Restocked restroom and break room supplies to ensure availability for users.
- Restocked essential supplies in restroom and break room to ensure availability for users. such as soap, towels, and toilet paper regularly.
- Cleaned windows using a squeegee, cleaning solution, and various tools to remove dirt, grime, and debris.
- Disposed of waste and followed recycling protocols to promote sustainability on campus.
Custodian
BJKM Elementary School
Steubenville, Ohio
06.2022 - 08.2022
- Maintained cleanliness and sanitation in classrooms and common areas.
- Operated floor scrubbers and vacuums to ensure thorough cleaning of various surfaces.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Managed waste disposal and recycling processes to promote a clean and environmentally-friendly environment.
- Cleaned windows, mirrors, walls, and ceilings; dusted furniture and wiped down surfaces to maintain a hygienic and inviting atmosphere.
- Refilled restroom supplies, including toilet paper and paper towels, to ensure availability for users. with paper products, including toilet paper and paper towels.
- Conducted wet and spot mopping of floors in high-traffic areas to maintain cleanliness. to clean floors and other surfaces in public corridors.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Performed landscaping tasks and removed litter to maintain grounds.
- Applied paint using brushes, rollers, and sprayers for smooth finishes.
Education
Certificate - Digital Photography
ECornell
Ithaca, NY09-2026
Bachelor of Arts - Communication Arts: Digital Journalism
Franciscan University of Steubenville
Steubenville05-2026
High School Diploma -
Catholic Central High School
Steubenville, OH05-2022
Skills
- Customer service
- Customer engagement
- Product knowledge
- Multitasking and organization
- Inventory management
- Microsoft PowerPoint
- Digital photography
- Team collaboration
- Communication skills
- Empathy and patience
Timeline
Camera Operator
Franciscan University of Steubenville
06.2025 - 08.2026
Janitorial Staff Member
Franciscan University of Steubenville
07.2024 - 08.2024
Customer Service Representative
Slingshot
06.2023 - Current
Custodian
BJKM Elementary School
06.2022 - 08.2022
Certificate - Digital Photography
ECornell
Bachelor of Arts - Communication Arts: Digital Journalism
Franciscan University of Steubenville
High School Diploma -
Catholic Central High School