Rachel Phalen
Rochester Hills,Michigan
Summary
Dynamic and engaging professional with a proven track record in customer service and guest engagement. Excelled in reservations management and cash handling, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional organizational skills and a commitment to excellence, training new staff to uphold service standards.
Overview
4
4
years of professional experience
Work History
Hostess
Rochester Chop House
09.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Michaels Craft Store
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
Great Oaks Country Club
04.2021 - 12.2021
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Rochester Adams High School
Rochester Hills, MI05-2023
Skills
- Customer Service
- Guest Engagement
- Reservations Management
- Product restocking
- Cash Handling
- Telephone skills
- Organization skills
Timeline
Hostess
Rochester Chop House
09.2022 - Current
Cashier
Michaels Craft Store
05.2022 - 08.2022
Receptionist
Great Oaks Country Club
04.2021 - 12.2021
High School Diploma -
Rochester Adams High School
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