Rachel Philipp
Sauk Rapids,MN
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Stearns County Sheriff's Office
09.2022 - Current
- Provides communications services to 52 police, fire/rescue, and ambulance services throughout Stearns County. The center is the 9th busiest center of the 104 centers in the state
- Answers all emergency and non-emergency calls for local law enforcement, fire, and emergency medical services (EMS) agencies within the County
- Maintains radio contact and receives reports from mobile police units, fire, and emergency medical services (EMS), monitoring their locations and ensuring their safety
- Operates a multi-channel computerized communication console with multiple computer terminals including phone and radio systems to obtain, enter, transmit, and maintain information
- Performs data entry into the state and national computer network maintaining the integrity of the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC), and MN Justice Information System (MNJIS)
- Possesses knowledge of and provides pre-arrival medical instructions for callers reporting medical emergencies
- In-depth understanding of area map systems.
- Implements defense protocols during critical situations.
- Exhibited proficiency in handling multiple tasks simultaneously during critical times.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Detention Officer
Benton County Sheriff's Office
04.2021 - 08.2022
- Controlled, observed, and supervised inmates to ensure security compliance.
- Enforced jail rules and regulations including disciplining of inmates
- Transports and assists in the supervision of inmates outside the facility
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security. Provide medical aid when necessary.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Responded to volatile situations and de-escalated hostile confrontations.
- Took custody of prisoners from arresting officers to begin processing into detention facility. Processed inmates by taking photographs and fingerprints.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
Deputy Sheriff Reserve Officer
Benton County Sheriff's Office
04.2021 - 08.2022
- Provided support for local events involving significant public attendance.
- Conducted regular patrols utilizing county squad vehicles.
- Proficient in utilizing equipment and issued tactical gear. Taser certified.
- Accompanied agency deputies on field assignments to assist operations.
- Enhanced patrol efforts by supplementing regular officers.
- Engaged in call-outs following critical incidents.
Benton County Sherriff's Water Patrol Officer (Seasonal)
Benton County Sheriff's Office
03.2021 - 09.2021
- Ensured adherence to water safety laws.
- Supported various policing tasks while partner served as a BCSO deputy.
- Implemented placement of maritime buoys.
- Investigates boating accidents and drowning incidents
- Conducts search, rescue, and recovery operations
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Chemical Dependency Technician
Central Minnesota Mental Health Center
02.2021 - 08.2021
- Managed intake protocols during client admissions involving emergency services and law enforcement.
- Managed individuals that were under the influence of alcohol and other substances
- Assessed crisis levels and monitored vital statistics. Administered first aid during physical crises.
- Facilitated interventions aimed at stabilizing mental health.
- Managed documentation, ensuring accurate records of client meds.
- Supported detoxification procedures through close monitoring of vital signs and providing necessary interventions to alleviate withdrawal symptoms.
Bartender/Manager
Danny's Dugout
07.2018 - 07.2021
Bartender
Benton Station
09.2013 - 07.2018
Dispatcher
RTI | Riverside Transport Inc
06.2012 - 09.2013
- Managed logistics for high-volume trucking operations.
- Arranged police escorts and obtained mandatory transportation permits.
- Navigated regulatory obstacles by identifying alternative routes.
- Adapted rapidly to changes in plans, ensuring project timelines were maintained.
- Served as broker at company bidding on transport loads in fast-paced setting.
Correctional Officer
Corrections Corporation of America
12.2008 - 02.2013
- Ensured the security, care, and direct supervision of inmates during all phases of activity.
- Trained in defensive tactics, critical incident response, negotiation and de-escalation techniques, rendering medical aid, and chemical munitions and weapons handling.
- Assisted in Security Threat Group identification, classification, and coordination activities.
- Acquired certification for instructing various courses.
- Supported collaboration within a structured environment.
Executive Solutions Agent - Product Specialist - CAO
Andersen Window Corp
07.2007 - 12.2008
- Solely managed all transactions for multi-million-dollar builders.
- Learned essential skills for business success and operational efficiency.
- De-escalated and resolved customer complaints and handled escalated client issues at executive and legal levels.
Dispatcher - Data Management
USA Central Station Alarm Co
06.2006 - 06.2007
- Interpreted and managed incoming alarm signals and notified subscribers and key-holders about received signals.
- Coordinated police and fire department dispatches.
- Collaborate effectively with technicians, installers, and Fire Marshals.
Personal Assistant
Edina Realty
09.2004 - 01.2007
Customer Service Representative - Dispatcher
Medical Transportation Management
11.2005 - 06.2006
- Coordinated transportation services for Medical Assistance recipients in Minnesota for routine and emergent appointments.
- Ensured compliance with HIPAA standards
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Agent
Pinewood Mortgage
07.2005 - 11.2005
Receptionist - Salon Operator
Express Tan Inc.
12.2004 - 11.2005
Owner/Manager
White Glove Cleaning
02.2001 - 01.2003
Education
Police Training and Education Transition Program - Law Enforcement
Alexandria Technical College
Alexandria, MN07-2025
Associate of Arts - Liberal Arts And Sciences
St Cloud Technical And Community College
Saint Cloud, MN05-2024
Bachelor of Arts - Criminal Justice
St. Cloud State University
Saint Cloud, MN12-2025
Associate of Arts - Psychology
St. Cloud Technical & Community College
St. Cloud, MN12-2025
Certificate - Criminal Justice And Corrections
Gulf Coast State College
Panama City, FL01.2009
Skills
- Computer-aided dispatching: Tyler Technologies & Vision CAD
- Police and fire procedures
- Public safety awareness
- Emergency Medical Responder (EMR)
- Emergency medical dispatch (EMD)
- NCIC database, BCA Portals, MGA
- Coaching and mentoring
- Emergency response procedures
- Prehospital trauma life support
- Multitasking Abilities
- Situational awareness
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Crisis management
Certification
- Emergency Medical Responder (EMR) Certification #1029943
- First Aid, CPR/AED Certification #255413689928
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- TTY/TDD for Telecommunications - Commission on Deaf and Hard of Hearing or equivalent.
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- FEMA IS-100
- FEMA IS-200
- FEMA IS-700
Timeline
911 Dispatcher
Stearns County Sheriff's Office
09.2022 - Current
Detention Officer
Benton County Sheriff's Office
04.2021 - 08.2022
Deputy Sheriff Reserve Officer
Benton County Sheriff's Office
04.2021 - 08.2022
Benton County Sherriff's Water Patrol Officer (Seasonal)
Benton County Sheriff's Office
03.2021 - 09.2021
Chemical Dependency Technician
Central Minnesota Mental Health Center
02.2021 - 08.2021
Bartender/Manager
Danny's Dugout
07.2018 - 07.2021
Bartender
Benton Station
09.2013 - 07.2018
Dispatcher
RTI | Riverside Transport Inc
06.2012 - 09.2013
Correctional Officer
Corrections Corporation of America
12.2008 - 02.2013
Executive Solutions Agent - Product Specialist - CAO
Andersen Window Corp
07.2007 - 12.2008
Dispatcher - Data Management
USA Central Station Alarm Co
06.2006 - 06.2007
Customer Service Representative - Dispatcher
Medical Transportation Management
11.2005 - 06.2006
Sales Agent
Pinewood Mortgage
07.2005 - 11.2005
Receptionist - Salon Operator
Express Tan Inc.
12.2004 - 11.2005
Personal Assistant
Edina Realty
09.2004 - 01.2007
Owner/Manager
White Glove Cleaning
02.2001 - 01.2003
Police Training and Education Transition Program - Law Enforcement
Alexandria Technical College
Associate of Arts - Liberal Arts And Sciences
St Cloud Technical And Community College
Bachelor of Arts - Criminal Justice
St. Cloud State University
Associate of Arts - Psychology
St. Cloud Technical & Community College
Certificate - Criminal Justice And Corrections
Gulf Coast State College
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