Rachel Pizzi
El Paso,TX
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
34
34
years of professional experience
Work History
Receptionist
El Paso Eye Surgeons
El Paso, TX
05.2021 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Answered and quickly redirected large volume of calls on central system.
- Resolved customer problems and complaints.
- Received and routed business correspondence to correct departments and staff members.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
Eye Technician
Dr Bobby Maddox
El Paso , TX
01.1990 - 02.1992
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
- Assisted physician with laser procedures for vision corrective actions.
- Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
Education
No Degree - Nursing
El Paso Community College
El Paso, TXHigh School Diploma -
Burges High School
El Paso, TX06.1987
Skills
- Office administration
- Customer/Client relations
- Multi-Line Telephone Systems
- Customer and Client Relations
- Scheduling
- Telephone skills
- Mail handling
- Verbal and written communication
Languages
Spanish
Timeline
Receptionist
El Paso Eye Surgeons
05.2021 - Current
Eye Technician
Dr Bobby Maddox
01.1990 - 02.1992
No Degree - Nursing
El Paso Community College
High School Diploma -
Burges High School
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