Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL P. KELLY

Stevensville,MI

Summary

Accomplished professional with a Bachelor of Arts in Global Health and extensive experience in leadership, operations management, and community engagement. Proven ability to oversee daily operations, manage diverse teams, and achieve measurable outcomes in customer satisfaction and efficiency. Recognized for fostering trust and tailoring services to meet individual and organizational needs.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2015 - Current
  • Oversaw daily operations, including task delegation, inventory management, and cash handling.
  • Motivated and managed a team of up to 10 employees, consistently driving sales and enhancing customer satisfaction.
  • Achieved and maintained the highest customer experience score in a 12-store district for 18+ months.
  • Optimized operational efficiency by strategizing task priorities while managing multiple responsibilities.
  • Addressed equipment and maintenance issues, ensuring compliance with operational excellence standards.

Child, Home, and Pet Care Provider

Self-employeed
08.2017 - 12.2022
  • Successfully operated a personalized care business while attending school and working full-time.
  • Built strong, lasting relationships with up to 15 families by catering to individual needs and preferences.
  • Managed meal preparation, transportation for activities, and timely administration of medications.
  • Coordinated with service providers to ensure property upkeep and effectively communicated issues to clients.

Front Desk Manager

Studio 75 Salon
04.2014 - 05.2015
  • Handled administrative duties, including scheduling appointments, maintaining client records, and ensuring salon cleanliness.
  • Supervised a team of five receptionists, upholding professional standards and adherence to schedules.
  • Monitored inventory levels, reporting discrepancies to the salon owner.
  • Maximized daily efficiency by scheduling services according to time requirements and profit potential.

Education

Bachelor of Arts - Global Health

Arizona State University
Tempe, AZ

Skills

  • Community Needs Assessment
  • Program Evaluation and Data Analysis
  • Leadership and Team Management
  • Customer Relationship Building
  • Problem Solving and Decision Making
  • Time Management and Multitasking

Timeline

Child, Home, and Pet Care Provider

Self-employeed
08.2017 - 12.2022

Shift Supervisor

Starbucks
05.2015 - Current

Front Desk Manager

Studio 75 Salon
04.2014 - 05.2015

Bachelor of Arts - Global Health

Arizona State University

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RACHEL P. KELLY