Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Pollak

Johnston

Summary

Floral Designer with extensive experience at Hy-Vee, excelling in artistic flower arranging and client consultations. Proven ability to enhance customer satisfaction through creative merchandising and order fulfillment. Adept at managing vendor relationships and utilizing effective communication to deliver unique floral solutions for special occasions.

Overview

4
4
years of professional experience

Work History

Floral Designer

Hy-Vee
09.2024 - Current
  • Prepared potted plants and bouquets based on customer requirements.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Imparted knowledge on plants and flowers to customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Floral Clerk

Hy-Vee
08.2021 - 09.2024
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Placed orders for supplies such as ribbon and cellophane.
  • Assisted with monthly inventory counts.
  • Set up and broke down holiday and seasonal displays.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Provided customers with care directions for flower arrangements.
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Nurtured flowers to maintain quality and promote longevity.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed floral department products.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.

Education

Associate of Science - Business Administration

Des Moines Area Community College
Ankeny, IA
05-2027

Skills

  • Artistic flower arranging
  • Floral shop assistance
  • Large order fulfillment
  • Vendor relationships
  • Creative merchandising and display
  • Social media promotion
  • Client consultations
  • Sales and marketing
  • RPM
  • Sales transactions
  • Cash register operation
  • Communication

Timeline

Floral Designer

Hy-Vee
09.2024 - Current

Floral Clerk

Hy-Vee
08.2021 - 09.2024

Associate of Science - Business Administration

Des Moines Area Community College

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