Scott Quick
Greenwood,AR
Summary
Creative Floral Designer with background in crafting memorable and vibrant floral arrangements for diverse events and occasions. Skilled in selecting, cutting, and arranging live, dried, or artificial flowers and foliage with precision and artistry. Known for ability to consult with clients to understand vision and preferences, resulting in highly personalized service and satisfaction. Demonstrated impact through enhancing event aesthetics, contributing to positive client feedback and repeat business.
Creative Floral Designer recognized for productivity and efficient task completion. Specialize in innovative design techniques, color theory application, and botanical knowledge to craft stunning floral arrangements. Excel in customer service, time management, and adaptability, ensuring client visions are realized with elegance and punctuality.
Overview
23
23
years of professional experience
Work History
Floral Designer
Greenwood Flowers and Gifts
Greenwood , AR
07.2021 - Current
- Participated in industry trade shows to showcase products and services.
- Handled complaints from unsatisfied customers promptly and professionally.
- Updated social media accounts regularly with images of latest creations.
- Conducted regular quality checks on incoming shipments of fresh flowers.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered supplies from wholesalers to maintain adequate stock levels in the store.
- Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
- Advised customers on color combinations, flower types, and other design elements for their order.
Store Manager
Dollar Tree
Fort Smith, Arkansas
05.2018 - 07.2021
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Assessed operational efficiency of the store's departments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Owner
Tiffany Square Flowers and Gifts
Booneville , AR
05.2002 - 07.2021
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified new opportunities for growth, expansion, and diversification.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed sales presentations to promote product and brand benefits.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Analyzed industry trends to develop competitive strategies.
- Developed and implemented successful sales strategies to meet business goals.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Walmart
Greenwood , AR
10.2008 - 05.2018
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date knowledge of company products and services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Proposed or approved modifications to project plans.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assigned work and monitored performance of project personnel.
- Communicated regularly with customers to gain insights into their needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Greenwood High School
Greenwood , AR05-2000
Associate of Arts - Music Education
UAFS
Fort Smith, ArkansasSkills
- Special occasion decorative pieces
- Vendor relationships
- Flower arranging
- Bouquets design
- Creative merchandising and display
- Artistic flower arranging
- Floral education
- Customer orders
- Silk flower design
- Floral trend awareness
- Sales and marketing
- Client consultations
- Floral arrangement techniques
- Wedding floral design
- Customer relationship management
- Account management
- Sales follow-up
Timeline
Floral Designer
Greenwood Flowers and Gifts
07.2021 - Current
Store Manager
Dollar Tree
05.2018 - 07.2021
Assistant Manager
Walmart
10.2008 - 05.2018
Owner
Tiffany Square Flowers and Gifts
05.2002 - 07.2021
High School Diploma -
Greenwood High School
Associate of Arts - Music Education
UAFS