Rachel Pollak
Johnston,IA
Summary
Dynamic Manager with expertise in customer service and operations. Proven track record in improving customer satisfaction and managing daily floral operations to enhance product quality and presentation.
Overview
5
5
years of professional experience
Work History
Assistant Floral Manager
Hy-Vee
Grimes, IA
08.2021 - Current
- Managed daily floral operations, ensuring product quality and presentation standards met expectations.
- Assisted in inventory management, tracking stock levels and ordering supplies efficiently.
- Trained new staff on flower care techniques and customer service best practices.
- Collaborated with vendors to source unique floral products, enhancing store offerings.
- Managed junior staff, resulting in improved efficiency and overall productivity within the department.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Reviewed financial reports, supporting budgetary planning and resource allocation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated customer interactions by answering phone calls and addressing concerns efficiently.
- Administered multiple online workspaces, ensuring efficient organization and accessibility for team members.
- Drove excellence in customer service while overseeing department functions.
Education
High School Diploma -
Johnston High School
Johnston, IA05-2013
Skills
- Floral design expertise
- Sales proficiency
- Communication
- Product inventories
- Customer service
- Decision-making
- Time management
- Customer relations
Timeline
Assistant Floral Manager
Hy-Vee
08.2021 - Current
High School Diploma -
Johnston High School