Rachel Porch
Pittsburgh,PA
Summary
Effective Unit Secretary and PCT with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 12 years of related experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Unit Secretary
AHN
08.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Patient Care Technician II
AHN West Penn Hospital
08.2016 - 08.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, vitals, Perri Care, accurately and efficiently for prompt
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Associate of Science - General Studies
Community College of Allegheny County
Pittsburgh, PA05.2022
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- Epic Systems
- CPR Certified
Timeline
Unit Secretary
AHN
08.2021 - Current
Patient Care Technician II
AHN West Penn Hospital
08.2016 - 08.2021
Associate of Science - General Studies
Community College of Allegheny County
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