Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL PUEBLA

Summary

Results-driven HIMS Tech with over five years of medical records management experience at Banner Health. Proven leadership in maximizing team productivity and ensuring quality control. Seeking to leverage my expertise and further advance my career in a dynamic healthcare environment that values innovation and growth.

Overview

11
11
years of professional experience

Work History

HIMS Technician

HIMS Tech | Banner Health
05.2018 - Current
  • Indexed and quality assured electronic medical records while adhering to HIPAA regulations, ensuring patient privacy and security.
  • Coordinated patient information in alignment with organizational policies, delivering high-level customer service.
  • Administered daily operations for the medical records department, utilizing Kofax for quality control/validation.
  • Trained and mentored team members in Livanta Record Request processing, leading to increased efficiency and accuracy.
  • Certified medical records daily, ensuring accurate and proper entry into the electronic health record system.
  • Independently created training materials for new hires and maintained motivation within the team.

Back Office Medical Assistant

Banner Health Internal Medicine
12.2012 - 12.2017
  • Efficiently scanned and filed medical records, maintaining a timely and organized system.
  • Proactively collected and entered health maintenance data to achieve quality measures.
  • Handled demanding patient calls, resolving issues and returning calls as needed.
  • Established collaborative relationships with a multidisciplinary medical team, enhancing operational efficiency.
  • Ensured accurate barcoding and patient labeling on records for effective distribution.

Education

Certified Medical Assistant: Medical Assistant -

Apollo College
Phoenix, AZ

High School Diploma - undefined

Maryvale High School
Phoenix, AZ

Skills

  • Technical Skills: Cerner, Microsoft Office, Nextgen, Kofax, Document Imaging/Scanning
  • Medical Skills: Chart Management, Patient Medical Histories, Medical Recording, Medical Coding
  • Customer Service: Phone Handling, Patient-Focused Care, Customer Service
  • Leadership and Soft Skills: Leadership, Mentorship, Oral Communication, Creative Thinking, Organization, Problem-Solving, Reliability

Timeline

HIMS Technician

HIMS Tech | Banner Health
05.2018 - Current

Back Office Medical Assistant

Banner Health Internal Medicine
12.2012 - 12.2017

Certified Medical Assistant: Medical Assistant -

Apollo College

High School Diploma - undefined

Maryvale High School

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RACHEL PUEBLA