Rachel Ramos
Orlando
Summary
Over 20 years of experience in health care administration Reliable, personable, professional, and able to handle confidential, sensitive information appropriately. Ability to positively interact with team members of all levels of an organization. Excellent communication skills, articulate with strong organizational skills. Bilingual – fluent in English and Spanish.
Overview
15
15
years of professional experience
Work History
Customer Support Representative
OPTUM
02.2023 - 05.2024
- Answered incoming calls from customers and aided with product inquiries, billing questions, and other customer service-related issues
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Utilized knowledge base to answer inquiries from customers quickly and effectively
- Participated in team huddles in order to discuss common goals and objectives
Outpatient Services Coordinator
ADVENT HEALTH
11.2017 - 05.2022
- Responsible for registering patients for labs, outpatient surgeries, and imaging
- Facilitated collections, several times, exceeding collection goals
- Managed scanning, billing, and auditing of outpatient lab accounts
- Coordinated patient education on financial and insurance matters
- Verified and audited patient insurance information for accurate billing
- Assisted with guest and team conflicts while providing top tier customer service
- Screened patients for COVID-19 in alignment with policies and procedures
Emergency Room Registration Representative
ADVENT HEALTH
06.2017 - 11.2017
- Responsible for patient registration in a fast-paced environment within 90 seconds, while providing exemplary customer service to patients, guest, families, staff, physicians, and vendors
- Managed patient collections while maintaining collection standard goals
- Assisted with educating patients on benefits and financial responsibilities
- Partnered with clinical team to ensure open communication
- Adhered to Florida Hospital corporate compliance rules and regulations
- Worked with both inpatient and outpatient registration teams
Patient Access Team ED Lead
ADVENT HEALTH
06.2016 - 06.2017
- Anticipated the needs of the team as well as others and responded in a timely manner
- Maintained knowledge of inpatient and outpatient registration processes
- Supported department and team by ensuring patients were registered and processed through the Emergency Department system protocols
- Exceeded accuracy standard goals by ensuring all patient accounts were properly entered, and documents were submitted to the appropriate departments
- Registered patients in a fast-paced environment within 90 seconds while providing exemplary customer service to patients, guest, families, staff, physicians, and vendors
Registration Representative
ADVENT HEALTH
02.2014 - 06.2016
- Responsible for patient registration in a fast-paced environment
- Successfully communicated with patients, guests, families, staff, physicians, and vendors
- Assisted with educating patients on benefits and financial responsibilities
- Partnered with clinical team to ensure open communication
- Adhered to Florida Hospital corporate compliance rules and regulations
Administrative Assistant for Liver Transport Team
ADVENT HEALTH
11.2009 - 06.2013
- Prepared charts for next day appointments for surgery
- Obtained authorizations from insurance companies
- Coordinated physicians’ calendars
- Scheduled various diagnostic tests and procedures to prepare patients for surgery
- Followed up with patients
Education
Medical Assistant -
Concorde Career Institute
01.1991
Skills
- Data management
- Inbound call answering
- Teamwork and collaboration
- Problem-solving
- Organization and recordkeeping
- Microsoft windows and office
- Customer service expert
- Claims processing
- Medical insurance billing
- Team leadership
- Medical terminology
- Adaptability and flexibility
Languages
Spanish
Full Professional
Timeline
Customer Support Representative
OPTUM
02.2023 - 05.2024
Outpatient Services Coordinator
ADVENT HEALTH
11.2017 - 05.2022
Emergency Room Registration Representative
ADVENT HEALTH
06.2017 - 11.2017
Patient Access Team ED Lead
ADVENT HEALTH
06.2016 - 06.2017
Registration Representative
ADVENT HEALTH
02.2014 - 06.2016
Administrative Assistant for Liver Transport Team
ADVENT HEALTH
11.2009 - 06.2013
Medical Assistant -
Concorde Career Institute
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