Rachel Rao
East Lyme
Summary
Dynamic and customer-focused professional with extensive experience at Express Clothing and Teamore Cafe. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and maintaining a positive atmosphere, while thriving in high-pressure environments. Outgoing personality with strong teamwork and time management abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Express Clothing
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Barista
Teamore Cafe
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress
Daddy's Noodle Bar
05.2023 - 08.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Waitress
Rossa Negra
06.2022 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Busser
Charlies Restaurant
06.2021 - 08.2021
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Undergraduate - Business
UConn
Storrs, CT05-2027
High School Diploma -
Cheshire Academy
Cheshire, CT05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing personality
Languages
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Sales Associate
Express Clothing
07.2024 - Current
Barista
Teamore Cafe
11.2023 - Current
Waitress
Daddy's Noodle Bar
05.2023 - 08.2023
Waitress
Rossa Negra
06.2022 - 08.2022
Busser
Charlies Restaurant
06.2021 - 08.2021
Undergraduate - Business
UConn
High School Diploma -
Cheshire Academy
Similar Profiles
Jovan BosanacJovan Bosanac
Store Associate at Express ClothingStore Associate at Express Clothing
TRINITY HAROLDTRINITY HAROLD
Sales Associate at Express ClothingSales Associate at Express Clothing
Dasia SmallDasia Small
Store Manager at Express ClothingStore Manager at Express Clothing
Norma M MaradiagaNorma M Maradiaga
Retail Sales Associate at Express ClothingRetail Sales Associate at Express Clothing
Sean McManusSean McManus
Emergency Department Recovery Coach at Connecticut Community for Addiction RecoveryEmergency Department Recovery Coach at Connecticut Community for Addiction Recovery