Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Rachel Rapson

Streator,IL

Summary

Customer-oriented General Manager with 12+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager

Eagle Theaters
Streator, IL
09.2016 - 11.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Paper Route Carrier

The Ottawa Times
Ottawa, IL
05.2013 - 09.2016
  • Provided excellent customer service to subscribers.
  • Organized and bundled papers for delivery.
  • Delivered newspapers to customers on a daily basis.
  • Collected payments from customers for subscription services.
  • Ensured delivery routes were completed in an efficient manner.
  • Followed safety protocols while operating motor vehicle during route assignments.
  • Assisted with loading and unloading of newspapers at distribution centers.
  • Reported any issues or concerns with newspaper quality or quantity immediately to supervisor.
  • Identified potential new customers along delivery routes.
  • Addressed customer complaints in a timely manner.
  • Recorded mileage, fuel consumption, and other expenses related to the job role.

Armed Nuclear Security Officer

Wackenhut G4S /Exelon
Morris, IL
11.2002 - 01.2009
  • Monitored and reported suspicious activities in the vicinity of the facility.
  • Conducted random patrols to inspect security systems, equipment, and personnel within the facility.
  • Operated X-ray machines and other security devices to detect unauthorized items entering or leaving the premises.
  • Enforced access control procedures for all personnel entering and exiting the facility.
  • Maintained constant communication with central command center regarding any incidents or emergencies.
  • Investigated alarms and disturbances by searching buildings, grounds, and other areas as necessary.
  • Provided protection against theft, sabotage, terrorism, espionage, illegal entry, vandalism and assault.
  • Responded quickly to emergency situations such as fire alarms or bomb threats.
  • Utilized metal detector wands to search individuals upon entrance into secure areas of the facility.
  • Patrolled exterior perimeter of facility using foot patrol methods while carrying a firearm.
  • Prevented unauthorized access to restricted areas by enforcing access control protocols.
  • Attended training sessions on firearms usage and self-defense tactics.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.

Education

AS and AA in General Studies

Illinois Valley Community College
Oglesby, IL
05.2014

High School Diploma -

Lockport Township HS
Lockport, IL
06.1990

Skills

  • Self Starter
  • Ability to Work Independently
  • Total Quality and Operations Management
  • Schedule Management
  • Program Administration
  • Customer Relationship Management
  • Team Leadership
  • Training and Development
  • Sales
  • Advertising and Marketing
  • Staff Supervision

Certification

  • Illinois Basset Certified
  • Serv-Safe Food Manager License

Accomplishments

  • Voted Favorite Movie Theater in LaSalle County 6 years in a row
  • Awarded Business of the Month August 2023
  • Awarded Sacci Business of the Year 2019
  • Met or Exceeded Upselling Goals on a Consistent Basis

Affiliations

  • Streator's 4th of July Committee Volunteer

References

References available upon request.

Timeline

General Manager

Eagle Theaters
09.2016 - 11.2023

Paper Route Carrier

The Ottawa Times
05.2013 - 09.2016

Armed Nuclear Security Officer

Wackenhut G4S /Exelon
11.2002 - 01.2009

AS and AA in General Studies

Illinois Valley Community College

High School Diploma -

Lockport Township HS

Similar Profiles

CREATE PROFILE
Rachel Rapson