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Compassionate and detail-oriented healthcare professional with over 8 years of experience as a Certified Pharmacy Technician, specializing in medication safety, patient education, and effective healthcare communication. Possesses a robust foundation in pharmacy operations and clinical training, demonstrating a proven ability to enhance patient outcomes through meticulous attention to detail and a commitment to fostering positive relationships within the healthcare team. Dedicated to continuous improvement and staying current with industry advancements, ensuring the delivery of the highest level of care. Committed to making a meaningful impact in patients' lives through exceptional service and collaboration.

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

 Detail-oriented and dependable professional with over five years of experience in pharmacy operations and high-volume data entry. Expertise in processing large volumes of information accurately while maintaining strict confidentiality and ensuring 100% compliance with regulatory standards. Recognized by the Defense Health Agency for exceptional reliability and commitment to excellence. Actively pursuing a remote data entry role that leverages strong technical, organizational, and documentation skills to enhance operational efficiency and accuracy. 

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.

Job Summary:
The Care Pharmacy Technician will help our communities thrive by optimizing medication management to allow our physicians more time to focus on patient care and support care coordination for assigned patient cohorts. The Care Pharmacy Technician assists with the fulfillment of patient orders to ensure patients receive their medications on time. Under the direction and supervision of the Senior Manager of Pharmacy Services and Team Lead, the Care Pharmacy Technician assists members by providing support, identifying adherence barriers, improving adherence, and facilitating patient medication orders to support member compliance with treatment plans.
Role and Responsibilities

  Professionally represents the organization; supporting the mission, goals and objectives; constantly promoting other managers; setting an example of high personal and professional conduct for employees.
  Develops and leads personnel applying consultative skills for both day to day and long-term issues.
  Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.
  Provides telephonic follow up with members to provide medication management to assigned patients for chronic disease support.
  Coordinate delivery of medications to the patient
  Facilitate patients to the Pharmacist for all clinical needs.
  Manage patient orders to the point of Pharmacist verification to ensure the order is complete and ready for final verification.
  Complete assigned tasks related to medication management services.
  Accessing, inputting, and retrieving information through the Pharmacy’s computer network to maintain accurate records.
  Obtain refill authorizations from prescribers.
  Process and prepare third-party insurance claims.
  Maintains accurate patient/client profiles.
  Provides medication management services utilizing prescribed workflows.
  Comply with established procedures, rules, and regulations.
  Completes clear and concise documentation in Care Management programs.
  Professionally answer phones and direct customer calls to the appropriate personnel.
  Accept prescriptions to be filled and ensure that the PIC has the data necessary to fill the orders.
  Handle customer problems/concerns in a calm manner and refer them to the pharmacist accordingly and notify the pharmacist of any issues.
  Promoting teamwork, professional services, and clear communication.
  Recognizes and adheres to the scope / limitations of job requirements.
  Performs other related duties as assigned.

Qualifications and Requirements:

  High school diploma or equivalent.
  Pharmacy technician license or pharmacy technician trainee license from the Texas State Board.
  Strong communication and customer service skills.
  Work a flexible schedule, including evenings and weekends.
  Ability to read and transcribe pharmaceutical information.
  Sit for long periods of time, stand for intermittent periods of time.
  Flexibility to work in an office setting and work from home.


Certified Pharmacy Technician with over 10 years of experience at Walgreens working in the fast paced environment of both retail and specialty locations with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in inventory management and compliance with pharmacy regulations, while demonstrating strong attention to detail and effective communication.
Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to continue learning and be an integral part of the team.

Rachel-Renee Woolard

Summary

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Certified Pharmacy Technician

Education

Core 40 Diploma

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Certified Pharmacy Technician

Core 40 Diploma

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