Rachel Rivard, NP-C
Oceanside,US
Summary
Dynamic and results-driven professional with over 8 years of leadership experience scaling a startup in the telemedicine space. Leveraging a robust background in family nursing practice with over 10 years of hands-on patient care experience, both in-person and through telemedicine platforms. Proven track record of success in navigating complex regulatory environments and fostering partnerships to drive organizational growth and success. Passionate about leveraging technology to bridge gaps in healthcare delivery and improve access to quality care for all
Overview
13
13
years of professional experience
Work History
Director, Regulatory Business Development/Strategy
Curology
07.2021 - Current
- Led and mentored a team of 25, including senior leadership through the changing medical regulatory landscape
- Restructured medical staffing strategy resulting in ~ $1mil in annualized savings
- Oversaw and balanced department budget, consistently delivering monthly actuals at or below budget
- Created a new organizational structure for the medical licensing team, reducing processing time and achieving a 98% accuracy rate
- Improved provider licensing process to achieve a 99% on-time licensing rate in all 51 state jurisdictions for >150 medical providers
- Led the development and implementation of regulatory and compliance strategies essential for scaling operations and staffing initiatives to facilitate successful international expansion efforts.
- Collaborated with other key organizational leaders (ELT, Legal, Finance and P&C) to achieve staffing outcomes
- Collaborated with Medical Team Managers, Compliance, and Operations leaders to maintain workload equilibrium among 100+ providers and 7 functional staffing pods
- Oversaw and strategized MD/DO + NP/PA supervisory structure, ensuring state regulatory compliance
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Spearheaded and developed the B2B/Partnership department from inception, with a focus on laying the groundwork and infrastructure for future collaboration initiatives and strategic partnerships.
Chief of Staff, Medical
Curology
07.2020 - 08.2021
- Provided critical strategy and decision support for SVP, Medical through data gathering, analyzing, and presenting considerations to relevant stakeholders
- Partnered with Director, Patient Care Team and Operations to develop and strategize medical team organization initiatives including quarterly and annual OKRs
- Increased launch velocity of new products by facilitating cross-functional collaboration between Product Development, Medical Quality, Regulatory, and Commercial teams
- Analyzed and problem-solved for major medical team issues, such as workload distribution for 150+ medical providers and operations planning
- Led team that built and scaled Phone/Live Consult Department, which successfully expanded the company's services to multiple US states, resulting in hundreds of thousands in increased revenue yearly
- Anticipated future department needs and worked with COO, Director, Patient Care Team and Director of Operations to accommodate changing needs.
Medical Team Manager
Curology
06.2017 - 07.2020
- Directly managed 25 Nurse Practitioners/Physician Assistants: drove the performance of the team by creating incentives and a positive work atmosphere and administering recognition and rewards programs
- Administered monthly and annual reviews to direct reports
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Led employee relations through effective communication, coaching, training, and development
- Participated in high-level department decision-making and planning.
Family Nurse Practitioner
Curology
10.2015 - 01.2018
- Performed thousands of online patient examinations and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy
- Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support dermatologic and overall health and well-being of the patient base.
Family Nurse Practitioner Student
Fenix Family Health Center
09.2011 - 05.2015
- Performed patient physicals for newborns, pediatric, adult, and gerontological populations in a bilingual community-sponsored clinic
- Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications
- Traveled throughout the community to perform at-home and remote patient visits
- Ordered and interpreted diagnostic tests to develop and implement treatment plans
- Coordinated referrals for specialty services and additional care, particularly mental health services
- Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
Education
Master of Science in Nursing -
Yale University
New Haven, CT05.2011
B.A in Sociology + Women's Studies -
University of Wisconsin
Madison05.2005
Skills
- Strategic Planning
- People Management
- Operations Management
- Budget Management
- Legal and Regulatory Compliance
- Business Development
- Partnerships and Alliances
- Licensed for autonomous nursing practice in AZ, CA, HI, IL, MI, MA, NM, NV, RI, WY
Locations
Oceanside, CA, US
Languages
spanish
Professional Working
Timeline
Director, Regulatory Business Development/Strategy
Curology
07.2021 - Current
Chief of Staff, Medical
Curology
07.2020 - 08.2021
Medical Team Manager
Curology
06.2017 - 07.2020
Family Nurse Practitioner
Curology
10.2015 - 01.2018
Family Nurse Practitioner Student
Fenix Family Health Center
09.2011 - 05.2015
Master of Science in Nursing -
Yale University
B.A in Sociology + Women's Studies -
University of Wisconsin
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