Rachel Rodriguez
Bolingbrook,IL
Summary
Nurse Supervisor with exceptional career managing clinical nursing functions and direct department activities. Experienced helping staff solve clinical issues and improving resource utilization. Well-versed in compliance documentation and reporting requirements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Intake Supervisor
Presence Saint Joseph Hospital
11.2024 - Current
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for employees.
Registered Nurse
St. Alexius Medical Center
11.2009 - 11.2024
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Advised patients and caregivers of proper management, discharge plan objectives, safe medication use, and disease management.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Educated family members and caregivers on patient care instructions.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse
Prolink Staffing
11.2022 - 09.2023
- Company Overview: Travel Contract
- Travel Contract
- Carle Health
- Pediatric/Pediatric Intensive Care Unit
Registered Nurse
Prolink Staffing
10.2021 - 04.2022
- Company Overview: Travel Contract
- Travel Contract
- North Baptist Central Hospital
- Pediatric Intensive Care Unit
Registered Nurse
University of Chicago Medicine
05.2015 - 09.2021
- Comer Children’s Hospital/Pediatric Intensive Care Unit
- Managed patients recovering from medical or surgical procedures in an ICU setting.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Investigated and resolved issues affecting hospital operations and patient care.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Monitored patient reactions after administering medications and IV therapies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Utilization Review Registered Nurse
LaGrange Hosp
01.2009 - 11.2010
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Devise or identify solutions for irregular requests and issues.
- Supervised and maintained all utilization review documentation through.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
Registered Nurse
Adventist La Grange Memorial Hospital
11.2005 - 01.2009
- Surgical-Medical/Pediatrics
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
Registered Nurse
Mount Sinai Hospital
01.2003 - 12.2006
- Pediatric Intensive Care Unit/Pediatrics
Education
Master of Science - Nursing
Chamberlain University
01.2021
MBA - Leadership And Management
Olivet Nazarene University
Bourbonnais, ILBachelor of Science - Nursing
Olivet Nazarene University
Associate of Science - Nursing
Joliet Junior College
01.2002
Skills
- Leadership, charge nurse
- Delegation
- Collaborative teamwork
- Quality Patient care delivery and patient outcomes
- Multi-tasking
- Rapport building, Interpersonal skills
- Communication skills, Problem analysis
- Solution offering
- Staff training and development
- Data entry proficiency
- Client confidentiality
- Policy enforcement
- Charting and clinical documentation
Certification
- BLS
- PALS
- ACLS
Personal Information
Title: RN, BSN, MBA, MSN
Timeline
Intake Supervisor
Presence Saint Joseph Hospital
11.2024 - Current
Registered Nurse
Prolink Staffing
11.2022 - 09.2023
Registered Nurse
Prolink Staffing
10.2021 - 04.2022
Registered Nurse
University of Chicago Medicine
05.2015 - 09.2021
Registered Nurse
St. Alexius Medical Center
11.2009 - 11.2024
Utilization Review Registered Nurse
LaGrange Hosp
01.2009 - 11.2010
Registered Nurse
Adventist La Grange Memorial Hospital
11.2005 - 01.2009
Registered Nurse
Mount Sinai Hospital
01.2003 - 12.2006
Associate of Science - Nursing
Joliet Junior College
Master of Science - Nursing
Chamberlain University
MBA - Leadership And Management
Olivet Nazarene University
Bachelor of Science - Nursing
Olivet Nazarene University
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