Rachel Russell
Cedar City
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with customer support and issue resolution, consistently providing effective solutions. Utilizes strong problem-solving abilities to address client concerns. Track record of effective communication and adaptability in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Customer Solutions Associate
Home Depot.com
10.2023 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Provided exceptional support to clients, significantly reducing the number of escalated complaints.
- Answered constant flow of customer chats with minimal wait times.
- Identified opportunities for upselling products or services when appropriate, contributing to revenue growth.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized empowerment within policies to deescalate customers and provide best resolution
Parts Counter Person
Cedar City Motor Company
05.2022 - 10.2023
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
Business Office Assistant
Haidlen Ford
06.2017 - 01.2022
- Sorted incoming mail and delivered to appropriate employees or departments.
- Operated office equipment, such as copy machine, scanner and printer.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Organized paper filing system to maintain accurate records.
- Ordered office supplies for supply closet inventory.
- Counted and reconciled petty cash log to support accounting department.
- Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
- Completed various tasks for team members using copy machine and fax machine.
- Accepted and processed payments from customers in person and over telephone.
- Greeted visitors with friendly and professional demeanor and provided direction to appropriate party.
Parts Counter Person
Haidlen Ford
12.2011 - 06.2017
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Operated point of sales and parts lookup computer systems.
Education
High School Diploma -
Escalon High School
Escalon, CA05.2009
Some College (No Degree) -
Washington State University
Skills
- Computer Skills
- Inventory Auditing
- Invoice Processing
- Vendor Relations
- Basic Math
- People Skills
- Conflict Resolution
- Critical Thinking
- Customer Service
- Relationship Building
- Microsoft Office
- Active Listening
- Coordinating Paperwork
Education and Training
other,other
Timeline
Customer Solutions Associate
Home Depot.com
10.2023 - Current
Parts Counter Person
Cedar City Motor Company
05.2022 - 10.2023
Business Office Assistant
Haidlen Ford
06.2017 - 01.2022
Parts Counter Person
Haidlen Ford
12.2011 - 06.2017
Some College (No Degree) -
Washington State University
High School Diploma -
Escalon High School
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