RACHEL RUSSELL
Clearwater,FL
Summary
Experienced server delivering exceptional customer service, strong cash handling, and guest engagement skills. Committed to enhancing team performance and ensuring guest satisfaction in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Server
Smokey Bones Bar & Fire Grill
Clearwater, FL
08.2014 - 04.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to maintain quality food presentation and expedite orders.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Cultivated relationships with regular customers.
Shift Supervisor
Starbucks
Clearwater, FL
03.2012 - 11.2014
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored baristas in beverage preparation and customer engagement techniques.
- Implemented inventory management practices, reducing waste during peak hours.
- Monitored team performance to maintain high standards of quality and consistency.
Server/Host
Cracker Barrel Old County Store
06.2009 - 03.2012
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Coordinated dining area cleanliness and organization, enhancing guest experiences.
- Trained new staff on menu items and service protocols, improving team efficiency.
- Processed customer orders accurately, minimizing wait times during peak hours.
Education
High School Diploma -
Bayshore Highschool
Bradenton, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
Timeline
Server
Smokey Bones Bar & Fire Grill
08.2014 - 04.2026
Shift Supervisor
Starbucks
03.2012 - 11.2014
Server/Host
Cracker Barrel Old County Store
06.2009 - 03.2012
High School Diploma -
Bayshore Highschool