Rachel Samuelsen
Agawam,MA
Summary
Detail-oriented team player and team leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Thrives in high volume atmospheres and loves providing excellent customer service to ensure that everyone leaves happy and satisfied.
Overview
15
15
years of professional experience
Work History
Bartender
Ebenezers Bar And Grill
South Hadley, MA
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
The Southwick Inn
479 College Hwy, Southwick MA
09.2017 - 05.2023
- Bartended all high volume nights and ensured that the night ran smoothly and all customers were satisfied.
- Worked all live music and band nights and ensured that bands had all the support they needed and provided payment after the events ended.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Lead by example and worked along side staff during peak business hours.
Administrative Manager
The Shepherd Corp.
326 College Hwy, Southwick MA
05.2010 - 01.2018
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Trained employees to consistently exceed customers' expectations and provide superior service.
- Developed menus for both food and beverages and trained all employees to be knowledgeable in both areas.
- Grew sales by effectively marketing business and improving customer relations strategies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Developed and implemented strategies to promote cafe products and increase sales.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Lead by example by working along side all employees during peak business hours.
Education
High School Diploma -
Hudson High School
Hudson, Wi06.2009
Skills
- Wine and Liquor Expertise
- Drink Consistency
- Teamwork and Collaboration
- Menu Updating
- Legal Compliance
- Menu Pricing and knowledge
- Drink Preparation Knowledge
- Calm and Pleasant Demeanor
- Counting Money
- Complex Problem-Solving
- High-Volume Environments
- Food and Beverage Management
- Team Leadership
- Guest Satisfaction
Timeline
Bartender
Ebenezers Bar And Grill
06.2023 - Current
Bar Manager
The Southwick Inn
09.2017 - 05.2023
Administrative Manager
The Shepherd Corp.
05.2010 - 01.2018
High School Diploma -
Hudson High School