Rachel San
Hialeah,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Petfolk
Kendall, FL
01.2024 - Current
- Assisted in the development of quality assurance standards for customer service operations.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
Cashier
Publix
Doral, FL
08.2022 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Home Health Aide
United Home Care Services
Doral, FL
07.2021 - 08.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Education
Bachelor of Science - Nursing
West Coast University- Miami
Miami 08-2024
Associate of Arts - Pre-Nursing
Miami Dade College
Miami06-2022
Westland Hialeah High School
Hialeah, FL06-2020
Skills
- Customer service excellence
- Documentation abilities
- Clerical Support
- Schedule Coordination
- Client relations and retention
- Coordinating Service Initiatives
Certification
- CPR/BLS
- CET (Certified EKG Technician)
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Coordinator
Petfolk
01.2024 - Current
Cashier
Publix
08.2022 - 12.2023
Home Health Aide
United Home Care Services
07.2021 - 08.2022
Bachelor of Science - Nursing
West Coast University- Miami
Associate of Arts - Pre-Nursing
Miami Dade College
Westland Hialeah High School
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