Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel Santos

Ashland

Summary

I am an experienced hospitality worker with a background as both a hostess and waitress. I have learned how to manage busy shifts while keeping guests happy and comfortable. I am skilled at greeting customers, taking orders accurately, and working closely with kitchen staff to ensure smooth service. I enjoy creating a welcoming environment and giving each guest a positive dining experience. I am dependable, hardworking, and able to adapt quickly in fast-paced settings. I bring strong customer service skills and a positive attitude to every shift.

Overview

3
3
years of professional experience

Work History

Server

California Pizza Kitchen
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Restaurant Hostess

Erica's Ristorante
04.2022 - 02.2025
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

Bachelor of Science - Nursing

Regis College
Weston, MA
05-2028

High School Diploma -

Ashland High School
Ashland
06-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Customer service
  • Problem-solving skills

Languages

Portuguese
Native or Bilingual

Timeline

Server

California Pizza Kitchen
02.2025 - Current

Restaurant Hostess

Erica's Ristorante
04.2022 - 02.2025

Bachelor of Science - Nursing

Regis College

High School Diploma -

Ashland High School

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