Rachel Santos
Alice,Texas
Summary
Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over Number years of experience devising most effective routes to amplify efforts.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
McCoys Building Supplies
Alice, TX
04.2021 - Current
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Obtained product specifications along with delivery address, date and contact information.
- Inspected merchandise for damage and accuracy against order documents.
- Consulted with customers about delivery and order preparation requests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage and fuel use while on shift.
- Interpreted maps and followed written and verbal directions.
- Completed paperwork using neat and legible handwriting.
- Verified load against delivery ticket before beginning every shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Drove company truck for local and intra-state pick-ups and deliveries.
Home Health Care Provider
NSCL Home Health
Benavides, TX
02.2010 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Completed household management tasks for clients within private home settings.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Followed nutritional plans to prepare optimal meals.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Administered medications to patients and remained vigilant for negative side effects.
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Maintained positive working relationships with referral sources to promote business services.
- Supervised daily activities and provided assistance to staff.
- Facilitated calls to and from field staff to resolve issues and address concerns.
- Guided staff in documentation processes required for clinical outcomes.
- Increased medication and medical terminology knowledge through research and continuing education.
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Consistently met demands of clients by providing sufficient numbers of direct care providers.
- Applied objective data for internal and field employee performance evaluations.
- Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
- Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
- Directed and managed referral volume based on staff availability.
Education
High School Diploma -
Alice High School
Alice, TX05.2010
Associate of Science - CCMA
Bryan University
Tempe, AZSkills
P>Delivery monitoring
P>Order reviews
P>Merchandise inspections
P>Palletizing skills
P>Shipping processes
P>Delivery claims
P>Two-wheeler use
P>Route delivery
P>GPS navigation
P>Heavy lifting
P>Route planning
P>Safe driving
P>Liftgate operation
P>Scheduling
P>Handheld scanner
P>Flexible and Adaptable
P>Problem-Solving
P>Secretary
Languages
Upper intermediate,4,Advanced,5
Languages
Upper intermediate,4,Advanced,5
Languages
English
Spanish
Certification
CPR
Timeline
Delivery Coordinator
McCoys Building Supplies
04.2021 - Current
Home Health Care Provider
NSCL Home Health
02.2010 - 08.2022
High School Diploma -
Alice High School
Associate of Science - CCMA
Bryan University