RACHEL SCHULTE
Oklahoma City,OK
Summary
Friendly and relatable people expert, with a background in various administrative positions. Knowledgeable about service, security and clerical requirements. Successful leader in front desk public relations!
Overview
1
1
year of professional experience
Work History
RECEPTIONIST
PORSCHE OF OKLAHOMA CITY
Oklahoma City, OK
12.2018 - 07.2019
- Answered high-volume, multi-line switchboard telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing service order documents for the service dept.
- Checked in new inventory by filling out check requests.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
RECEPTIONIST
BOB HOWARD CHEVROLET
Oklahoma City, OK
07.2018 - 09.2018
- Answered high-volume, multi-line telephone system through Shore-Tell Communicator, directing callers to appropriate company personnel for large dealership.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Paged proper employees for urgent tasks, phone calls or assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Transcribed phone messages and relayed to appropriate personnel.
HOSTESS
ABUELO'S MEXICAN RESTAURANT
Oklahoma City, OK
06.2017 - 10.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Took to-go orders by phone, controlled cash drawer, answered customer questions and informed of accurate wait times.
- Prepared dining rooms for special upcoming functions by decorating and orchestrating setup with FOH and BOH employees.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate's (Not Completed) - Engineering (Pre-Engineering)
Rose State College
Oklahoma City, OKSkills
- Customer Relations
- Relationship Building
- Customer Complaint Resolution
- POS Systems
- Microsoft Office Outlook, Excel, Powerpoint and Word
- Multitasking and Prioritization
- Files Management
- Collaboration
Hobbies
Gardening, Jogging, Road Trips, Concerts!
Timeline
RECEPTIONIST
PORSCHE OF OKLAHOMA CITY
12.2018 - 07.2019
RECEPTIONIST
BOB HOWARD CHEVROLET
07.2018 - 09.2018
HOSTESS
ABUELO'S MEXICAN RESTAURANT
06.2017 - 10.2017
Associate's (Not Completed) - Engineering (Pre-Engineering)
Rose State College