Rachel Seymour
Albany
Summary
Dynamic leader with a proven track record at Albany Med Health System, excelling in strategic planning and employee development. Oversaw initiatives that enhanced operational efficiency and compliance, while fostering cross-functional collaboration. Recognized for transforming underperforming teams and driving quality outcomes through analytical thinking and effective project management.
Overview
2026
2026
years of professional experience
Work History
Director, Revenue Cycle Staff Development
Albany Med Health System
2023.12 - Current
- Oversight of program development covering system training, revenue cycle and insurance coverage concepts and responsibilities, customer service, and regulatory compliance.
- Development of centralized resource library, emphasizing accessibility and usability of these tools.
- Design of independent online modules through LMS for asynchronous continuing education.
- Creation of courses to support staff progression and succession planning, including mentorship and leadership development.
- Enhanced interdepartmental communication with weekly newsletter and monthly Lunch & Learn recorded live forums, achieving strong participation and readership.
- Facilitated cross-functional collaboration for improved decision-making processes across the health system.
- Strengthened internal controls with review of existing policies and procedures aligned across campuses.
- Quality Analysis ensuring compliance with regulatory requirements and established protocols.
- Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources.
Manager, Quality and Development
Albany Med Health System
2021.08 - 2023.12
- Developed training program for newly established centralized Patient Engagement Center, for new hire onboarding and cross training for transitioning staff.
- Evaluated operational workflows with clinic stakeholders to establish cross-department policy and process, improving collaboration and patient service.
- Developed and implemented continual educational initiatives for staff, promoting skill development and regulatory compliance.
- Analyzed performance metrics to identify areas for process enhancement and remediation training needs.
- Oversaw facilitation of Academy sessions, including transparent progress communication with direct managers and post-session support.
Operations Manager
Coldwell Banker Prime Properties
2007 - 2020
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Developed and enforced standard operating procedures to maintain compliance with industry regulations.
- Implemented cross training and up-skilling initiatives for staff, improving overall team performance and productivity.
Sales Team Manager
Countrywide Mortgage
2005 - 2007
- Led sales team to exceed performance targets through strategic planning and execution.
- Coached junior sales staff, fostering professional development and promoting teamwork culture.
- Evaluated team performance metrics, identifying areas for improvement and implementing corrective actions.
Teacher
Centennial Academy Charter School
2004 - 2005
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Integrated scaffolding strategies into classroom instruction to support diverse learning styles.
- Assessed student progress using varied evaluation methods to ensure academic growth.
Education
Master of Education - Teaching And Curriculum
Harvard Graduate School of Education
Cambridge, MA2004-01
Bachelor of Arts - English Literature
McGill University
Montreal, Quebec2003-01
Skills
- Cross-functional team leadership
- Relationship building
- Strategic planning
- Decision-making
- Change management
- Team collaboration
- Analytical thinking
- Content development
- Regulatory compliance
- Employee development
Accomplishments
- Extensive material development and training environment rebuild, emphasis on strong collaboration with operational stakeholders.
- Managed program revision within quick turnaround prior to targeted training period, restructured schedule with allocated room and instructor resources.
- Revised program lauded for comprehensive support of staff through transition to new EMR, >98% successful pass rate.
- Invited by Epic to speak at annual UGM conference regarding benefits of revised approach, presented to over 1400 participants.
- Development of Academy foundational content by department, with role-specific learning tracks.
- Cross training for local campus training staff, in delivery of full program.
- Continual collaboration with campus stakeholders, to ensure operational relevance and attentiveness to local needs.
- Responsible for training support of over 3500 staff, at 4 hospitals and 76 clinic sites spanning Hudson to Glens Falls, NY
Spearheaded curriculum revision project for Epic implementation for all Revenue Cycle staff across AMHS.
Oversaw unification of onboarding training programs in 4-campus alignment project, standardizing content and delivery across the health system to support Revenue Cycle operations.
Timeline
Director, Revenue Cycle Staff Development
Albany Med Health System
2023.12 - Current
Manager, Quality and Development
Albany Med Health System
2021.08 - 2023.12
Operations Manager
Coldwell Banker Prime Properties
2007 - 2020
Sales Team Manager
Countrywide Mortgage
2005 - 2007
Teacher
Centennial Academy Charter School
2004 - 2005
Master of Education - Teaching And Curriculum
Harvard Graduate School of Education
Bachelor of Arts - English Literature
McGill University