Rachel Sharp
Sweetwater,TX
Summary
Detail-oriented and highly organized, with three years of experience in authorizations, medical insurance, billing, and claims processing. Proven expertise in managing patient accounts, securing insurance authorizations, and ensuring timely and accurate billing for healthcare services. Proficient in navigating diverse insurance policies, collaborating with healthcare providers to secure essential approvals, and addressing billing discrepancies. Strong communicator with a focus on delivering excellent customer service. Skilled in utilizing healthcare management software, and embracing new technologies to enhance workflows and boost operational efficiency.
Overview
5
5
years of professional experience
Work History
Histology Lab Technician
Hendrick Health System
06.2024 - Current
- Prepare specimens for dissection, ensuring accurate case accession and labeling.
- Manage calls and coordinate IHC slide orders, enhancing lab efficiency.
- Assist inventory management, maintaining optimal stock levels.
- Create cassettes for specimen processing, supporting seamless lab operations.
Accounting Clerk
Hendrick Health System
11.2022 - 06.2024
- Reviewed claim documents, ensuring accuracy for insurance billing.
- Managed patient and physician calls, enhancing communication.
- Collected copayments, improving financial accountability.
- Created accurate CMNs in Brightree, streamlining invoice processes.
- Ensured invoice accuracy, reducing payment delays.
Call Center Inbound Fraud Specialist, Remote
U.S. Bank
10.2021 - 10.2022
- Handled fraud-related calls, ensuring swift resolution and customer satisfaction.
- Processed card reissuance and fraud claims with precision and accuracy.
- Supported fraud and dispute claims, enhancing team efficiency.
- Utilized data entry skills to manage high-volume transactions effectively.
- Contributed to reducing fraud incidents through diligent case management.
Customer Service Representative
Hendrick Health System
03.2020 - 10.2021
- Assisted patients with DME orders, enhancing customer satisfaction and retention.
- Managed insurance verifications and authorizations, ensuring compliance and accuracy.
- Estimated and collected patient payments, improving financial transparency and efficiency.
Education
Certificate - Phlebotomy
TSTC Corporate College
10-2010
Skills
- Insurance verification
- Claim processing
- Authorizations
- Electronic medical records
- Communication skills
- Patient confidentiality compliance
- Organizational ability
- Detail-oriented
- Problem solving
- Customer service
- Multitasking Abilities
- Microsoft Office
Timeline
Histology Lab Technician
Hendrick Health System
06.2024 - Current
Accounting Clerk
Hendrick Health System
11.2022 - 06.2024
Call Center Inbound Fraud Specialist, Remote
U.S. Bank
10.2021 - 10.2022
Customer Service Representative
Hendrick Health System
03.2020 - 10.2021
Certificate - Phlebotomy
TSTC Corporate College