Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Rachel Shebelbon

SPRINGFIELD,MO

Summary

Dynamic Team Lead at Walmart with a proven track record in performance improvement and coaching. Enhanced customer satisfaction through effective conflict resolution and quality control. Skilled in operations management, I fostered a collaborative environment that boosted team morale and productivity, ensuring adherence to safety standards and optimizing workflows for superior service delivery.

Overview

10
10
years of professional experience

Work History

Team Lead

Walmart
07.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Chef

Farm Fresh Steak House
04.2015 - 11.2019
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Performance monitoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Process improvement
  • Complaint resolution
  • Operations management
  • Employee evaluation
  • Production monitoring
  • Diversity and inclusion
  • Product management
  • Key performance indicators
  • Regulatory compliance
  • Shift scheduling
  • Client support
  • Safety processes and procedures
  • Safety
  • Onboarding and orientation
  • Team Check-ins
  • Evaluating employee work
  • Documentation and reporting
  • Giving constructive feedback
  • Client service
  • Overseeing daily activities
  • Coaching
  • Flexible schedule
  • Work planning
  • Leading team meetings
  • Quality improvement

Accomplishments

Highest remarks from my management team.

Timeline

Team Lead

Walmart
07.2020 - Current

Chef

Farm Fresh Steak House
04.2015 - 11.2019

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Rachel Shebelbon