Rachel Short
Saint Petersburg
Summary
Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office and Excel. Ready to use and develop organizational and administrative skills.
Developed valuable administrative skills in fast-paced office setting, looking to transition into new field. Excel at managing schedules, coordinating communications, and handling confidential information. Seeking to leverage these transferable skills in dynamic and challenging new role.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
22
22
years of professional experience
Work History
Office Assistant
Vip Eye Care & Optical Boutique
Saint Petersburg, FL
08.2018 - Current
- Managed front desk operations, greeting patients and ensuring smooth check-in processes.
- Assisted in scheduling appointments, optimizing daily office workflows for efficiency.
- Maintained patient records and updated electronic health systems accurately and timely.
- Communicated effectively with team members to resolve patient inquiries and concerns.
- Supported inventory management by tracking supplies and placing orders as needed.
- Organized patient files, enhancing retrieval speed and reducing administrative delays.
- Coordinated with optical staff to facilitate seamless patient transitions during visits.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Eye Technician
Eye Associates Of Pinellas
Saint Petersburg, FL
08.2010 - 08.2018
- Conducted comprehensive eye exams utilizing advanced diagnostic equipment.
- Assisted in patient education regarding eye health and treatment options.
- Maintained accurate patient records using electronic medical record systems.
- Collaborated with ophthalmologists to optimize patient care and treatment plans.
- Trained new staff on best practices for equipment usage and patient interaction.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Before and after school care director
R’Club Childcare Inc
Saint Petersburg, FL
07.2004 - 08.2010
- Led development and implementation of child care programs, ensuring compliance with state regulations.
- Managed daily operations, including staff scheduling and resource allocation for optimal efficiency.
- Enhanced parent communication strategies to improve engagement and satisfaction with services provided.
- Trained and mentored staff on best practices in child care, promoting professional growth and development.
- Developed strategic plans to enhance service delivery, aligning goals with organizational mission and vision.
- Upheld ethical principles in all aspects of decision-making, fostering an environment where patients'' rights were respected and protected.
Education
High School Diploma -
Northeast High School
Saint Petersburg, FLSkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Administrative support
- Resourceful
- Prioritizing work
Timeline
Office Assistant
Vip Eye Care & Optical Boutique
08.2018 - Current
Eye Technician
Eye Associates Of Pinellas
08.2010 - 08.2018
Before and after school care director
R’Club Childcare Inc
07.2004 - 08.2010
High School Diploma -
Northeast High School