Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL K. STANKE

New York City

Summary

Motivated and detail-oriented pre-medical studies graduate with hands-on experience in retail, healthcare, and medical reception. Known for delivering exceptional customer service and a strong ability to manage diverse tasks efficiently. Eager to leverage my skills in patient care, communication, and organization to contribute effectively to a Medical Assistant role.

Overview

8
8
years of professional experience

Work History

Inpatient Nursing Unit Volunteer

Hospital for Special Surgery
05.2024 - Current
  • Support the recovery of orthopedic surgery patients by proactively identifying and addressing their needs, ensuring a positive experience through thorough rounding and attention to non-clinical concerns

Patient Care Representative

Norwood Urgent Care
03.2022 - 11.2023
  • Managed and maintained patient records in the EMR system (Athena), ensuring data accuracy and strict adherence to HIPAA standards
  • Streamlined communication between patients and pharmacies in collaboration with providers, consistently delivering outstanding service and enhancing patient satisfaction
  • Verified insurance eligibility, coordinated appointments, and addressed patient inquiries, ensuring efficient operations and a positive patient experience

Undergraduate Research Assistant

University of Massachusetts Boston – Siegfried Laboratory
06.2021 - 12.2021
  • Collaborated with principal investigator and graduate students to coordinate research in genetic regulation
  • Validated incoming data to check information accuracy while independently locating and correcting concerns
  • Prepared literature for presentations and submissions to peer-reviewed journal publications

Peer Tutor

University of Massachusetts Boston – The Center for Academic Excellence
09.2020 - 12.2021
  • Provided individualized tutoring and academic support to freshman biology students, helping them achieve a deeper understanding of key concepts

Assistant Manager

MAC Cosmetics
01.2017 - 01.2018
  • Trained new hires on effective client expectation management, ensuring exceptional customer satisfaction and retention
  • Traveled to five store locations to provide targeted support, enhancing operations at high-traffic locations
  • Executed visual merchandising strategies that successfully engaged customers, resulting in increased foot traffic and sales performance

Makeup Artist

MAC Cosmetics
08.2016 - 01.2017
  • Assisted coworkers by maintaining communication and encouraging hard work and productivity
  • Provided superior customer service through advanced communication abilities, creating a unique experience for all clients
  • Utilized great memorization skills to make perfect recommendations for each customer

Education

Bachelor of Science - Biology

University of Massachusetts Boston
Boston, MA
12.2021

Bachelor of Arts - Merchandising Management

Fashion Institute of Technology
New York, NY
05.2016

Skills

  • Medical terminology
  • Patient care assistance

Timeline

Inpatient Nursing Unit Volunteer

Hospital for Special Surgery
05.2024 - Current

Patient Care Representative

Norwood Urgent Care
03.2022 - 11.2023

Undergraduate Research Assistant

University of Massachusetts Boston – Siegfried Laboratory
06.2021 - 12.2021

Peer Tutor

University of Massachusetts Boston – The Center for Academic Excellence
09.2020 - 12.2021

Assistant Manager

MAC Cosmetics
01.2017 - 01.2018

Makeup Artist

MAC Cosmetics
08.2016 - 01.2017

Bachelor of Arts - Merchandising Management

Fashion Institute of Technology

Bachelor of Science - Biology

University of Massachusetts Boston

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RACHEL K. STANKE