RACHEL STEUTERMANN
St Louis,MO
Summary
Dynamic professional with a proven track record at Anheuser-Busch InBev, excelling in customer service. Expert in Microsoft Excel, I consistently resolved over 100 customer inquiries weekly, achieving a 90% satisfaction rating. Detail-oriented and skilled in time management, I thrive in fast-paced environments, driving impactful results.
Overview
6
6
years of professional experience
Work History
Administrative Communications Specialist/ Social Marketing Strategist
Kids Vision For Life
08.2022 - Current
- Conducted comprehensive vision screenings and exams for children at underserved schools.
- Analyzed and maintained detailed records of test results and exam data using Excel, ensuring accuracy and organization.
- Developed and curated engaging content to promote program awareness and outreach.
- Captured meaningful moments of children receiving new glasses, and managed social media posts to highlight the program's impact.
Portfolio Administration Coordinator
Cushman and Wakefield
09.2021 - 08.2022
- Reviewed audit leases and owned location documents, including maintaining and updating all information and data systems.
- Assisted the Portfolio Lease analyst by reviewing monthly and quarterly cost reports.
- Requested and processed certificates of insurance.
- Reviewed and approved expenditures.
- Reviewed and analyzed all major recurring budgets and business plans.
Transaction Coordinator
Cushman and Wakefield
09.2021 - 08.2022
- Provided exceptional client services at all levels.
- Tracked and reported upcoming leases.
- Managed smaller transactions and associated parties.
- Negotiated summaries and RFP comparison matrixes.
- Coordinated with the financial analyst.
- Closing and Value- added reports and portfolios.
Customer Service Representative Manager/ Fulfillment Coordinator
Anheuser-Busch InBev
08.2019 - 09.2021
- Managed daily coordination of lead customer service representatives.
- Handled 20-plus customer interactions per day.
- Maintained a monthly customer service rating of 90% or higher.
- Resolved 100+ weekly customer inquiries via phone and email, consistently exceeding targets.
- Utilized Microsoft Excel to monitor inventory levels.
Education
Bachelor of Science - Business Administration And Marketing
Southeast Missouri State University
Cape Girardeau, Missouri05.2019
General Studies -
St. Louis Community College
05.2016
Skills
- Customer service
- Microsoft Excel
- Time management
- Detail orientation
- Social media oversight
Volunteer Experience
- Lutheran South Grade School Basketball, 01/01/21, 12/31/24
- St. Johns Lutheran Church Food Pantry, 01/01/11, 12/31/23
- Lutheran High School South Girls Basketball Camps, 01/01/12, 12/31/24
- Graham Hospital Aiding and Assisting Patients, 01/01/12, 12/31/14
Timeline
Administrative Communications Specialist/ Social Marketing Strategist
Kids Vision For Life
08.2022 - Current
Portfolio Administration Coordinator
Cushman and Wakefield
09.2021 - 08.2022
Transaction Coordinator
Cushman and Wakefield
09.2021 - 08.2022
Customer Service Representative Manager/ Fulfillment Coordinator
Anheuser-Busch InBev
08.2019 - 09.2021
Bachelor of Science - Business Administration And Marketing
Southeast Missouri State University
General Studies -
St. Louis Community College
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