Rachel Summers
Dermani Medspa
Roswell,GA
8
years of professional experience
Administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Work History
Front Desk Coordinator
1 Year- Greeted clients, managed check-in flow, and maintained welcoming front desk environment.
- Answered incoming calls, resolved routine inquiries, and routed messages appropriately.
- Scheduled appointments, confirmed visits, and updated calendar changes with accuracy.
- Processed payments, collected client information, and maintained organized front desk records.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
VIP Host
10 Months- Greeted VIP guests, confirmed reservations, and coordinated priority seating for smooth arrival flow.
- Managed table assignments and bottle service requests while maintaining accurate guest preferences and notes.
- Resolved reservation conflicts and last-minute changes quickly to maintain service consistency and guest satisfaction.
- Assisted guests with event details, dress code guidance, and venue policies to support positive experiences.
VIP Manager
2 Years 4 Months- Managed VIP guest reservations and seating arrangements to ensure seamless arrival experiences.
- Resolved guest concerns promptly, maintaining high service standards and repeat visitation.
- Built strong relationships with high-value guests to support loyalty and return bookings.
- Oversaw entry protocols and guest flow to support safety and exclusive access.
- Assembled curated content and shared it on social media pages.
- Resolved escalated issues promptly and professionally, ensuring that each situation was handled with care while maintaining company standards.
Bartender
1 Year 9 Months- Mixed classic and signature cocktails while maintaining speed, consistency, and recipe accuracy.
- Managed bar inventory, restocking, and product rotation to support uninterrupted service.
- Supervised opening and closing bar procedures, including cash reconciliation and cleanliness standards.
- Trained new bartenders on POS use, beverage preparation, and guest service expectations.
Sales Lead
1 Year 7 Months- Led sales floor operations, balancing customer engagement, merchandising, and register support.
- Coached associates on product knowledge, selling techniques, and brand standards.
- Trained team members on POS transactions, returns, and exchange procedures.
- Monitored inventory accuracy, replenishment, and stockroom organization to support product availability.
Education
Associate of Arts - Public Relations
Skills
Electronic recordkeeping
Administrative support
End-of-day reporting
Proficient in all Microsoft Office software and Zenoti
Organization
Multitasking and time management
Customer service
Problem Solving
Relationship building
Customer service
Timeline
Front Desk Coordinator
Dermani Medspa
2025.11 - CurrentRead More
VIP Host
District
2024.07 - 2025.05Read More
VIP Manager
KooKoo Room
2022.08 - 2024.12Read More
Bartender
Veranda
2021.08 - 2023.05Read More
Sales Lead
Vans Footwear
2018.06 - 2020.01Read More
Georgia State University
Associate of Arts from Public Relations
Read More