Rachel Sutherland
Virginia Beach,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Senior Patient Care Coordinator
Beltone Hearing Aid Centers
Virginia Beach, VA
06.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and enhance service delivery.
- Managed patient records using electronic health record systems, ensuring accuracy and compliance with regulations.
- Developed patient education materials to improve understanding of hearing aid usage and maintenance.
- Collaborated with audiologists to create tailored care plans that addressed individual patient needs.
- Trained new staff on operational procedures and customer service standards for enhanced team performance.
- Increased patient retention by establishing strong relationships built on trust, empathy, and clear
Contact Lens Specialist
America’s Best
Virginia Beach, VA
01.2023 - 05.2024
- Assisted customers in selecting eyewear that suits their lifestyle and vision needs.
- Educated clients on proper lens care and maintenance to enhance product
- Collaborated with eye care professionals to provide seamless patient care and support
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Personal Banker
Bank Of America
Virginia Beach, VA
03.2020 - 04.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients in selecting suitable banking products to meet financial goals.
- Processed transactions accurately, ensuring compliance with bank policies and regulations.
- Educated customers on digital banking tools to enhance user experience
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for
Inbound Sales Agent
Cox Communications
Chesapeake, VA
10.2018 - 03.2020
- Assisted customers with inquiries regarding services and billing issues.
- Demonstrated product features and benefits to enhance customer
- Collaborated with team members to resolve complex customer issues efficiently.
- Answered phone with friendly greeting to create positive inbound calling experience for
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Developed rapport with customers through active listening, empathy, and tailored solutions.
Shift Supervisor
Massage Envy
03.2017 - 10.2018
- Supervised daily operations to ensure smooth functioning of services and client satisfaction.
- Trained and mentored team members on service protocols and best
- Developed team performance metrics to assess productivity and identify areas for
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Food Expeditor
Buffalo Wild Wings
Virginia Beach, VA
02.2017 - 08.2017
- Coordinated food orders between kitchen and service staff to ensure timely delivery.
- Monitored food presentation and quality to maintain restaurant standards.
- Assisted in training new staff on expediting procedures and best practices.
- Managed inventory levels by tracking supplies and communicating needs with kitchen team.
- Implemented process improvements for efficient order flow, reducing wait times.
- Enhanced teamwork by fostering collaboration among kitchen and front-of-house staff.
To Go Cashier
Buffalo Wild Wings
Colonial Heights, VA
06.2016 - 01.2017
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Handled cash and credit payments efficiently, ensuring secure cash management practices.
- Resolved customer inquiries and complaints professionally, maintaining high satisfaction levels.
- Promoted daily specials and loyalty programs to engage customers and increase sales.
Sales Associate
Bed Bath & Beyond
Chesapeake, VA
04.2015 - 03.2016
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained store organization by restocking shelves and arranging merchandise displays.
- Handled cash transactions accurately and efficiently at the point of sale.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Implemented visual merchandising strategies to attract customers and drive sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06.2011
Skills
- Healthcare management
- Scheduling coordination
- Compliance monitoring
- Customer service
- Attention to detail
- Multitasking Abilities
- Friendly, positive attitude
Timeline
Senior Patient Care Coordinator
Beltone Hearing Aid Centers
06.2024 - Current
Contact Lens Specialist
America’s Best
01.2023 - 05.2024
Personal Banker
Bank Of America
03.2020 - 04.2021
Inbound Sales Agent
Cox Communications
10.2018 - 03.2020
Shift Supervisor
Massage Envy
03.2017 - 10.2018
Food Expeditor
Buffalo Wild Wings
02.2017 - 08.2017
To Go Cashier
Buffalo Wild Wings
06.2016 - 01.2017
Sales Associate
Bed Bath & Beyond
04.2015 - 03.2016
High School Diploma -
Mount Vernon High School