Rachel Tersigni
Wyoming,MI
Summary
Proven Office Manager with a track record of enhancing client loyalty and streamlining operations at Empowerment Counseling. Excelled in managing sensitive information, mastering office administration, and fostering strong relationships. Demonstrated exceptional organizational skills and customer service, significantly improving client satisfaction. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
3
3
years of professional experience
Work History
Office Manager
Empowerment Counseling
08.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling client accounts.
- Used industry expertise, customer service skills and analytical nature to resolve client concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Collaborated with health insurance companies to assist clients.
- Scheduled and rescheduled client appointments.
Education
Associate of Applied Science - Respiratory Therapy
Charles Stewart Mott Community College
Flint, MI04-2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Credit and collections
- Mail handling
- Scheduling
- Relationship building
- Information protection
- Computer skills
- Scheduling and coordinating
- Good judgment
Timeline
Office Manager
Empowerment Counseling
08.2021 - Current
Associate of Applied Science - Respiratory Therapy
Charles Stewart Mott Community College
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