Rachel Thibodeaux
Lafayette,LA
Summary
Experienced with customer interaction and support, ensuring client satisfaction through effective problem resolution. Utilizes communication and active listening to address customer needs promptly. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Campaign Call Agent
Better Car People
04.2024 - Current
- Handled high volume outgoing calls to achieve specific company objectives such as sales and customer satisfaction. Coordinated appointments in multiple systems correctly and efficiently.
Wireless Sales Expert
Cellular Sales
09.2021 - 04.2024
- Advised customers with wireless plans and devices as an indirect agent for Verizon. Flourished in a competitive sales environment and maintained customer relationships. Received extensive and ongoing training in subject matter such as: maintaining customer relationships, selling with integrity and ethics, identifying fraud, and maximizing profits.
- Received the RIS award for 100% Customer Satisfaction in 2022, which was only received by 5% of the market.
Grooming Assistant
Rover
02.2019 - 09.2021
- Preparing workstations, washing and prepping animals for grooming, cleaning kennels, stocking inventory, sitting for clients as needed daily and nightly. Scheduling appointments and following up with all clients.
Farm Hand
Private Farm
12.2015 - 01.2019
- Looking after the needs of livestock and other farm animals including but not limited to the following: cows, chickens, sheep, geese, and pigs. This included feeding, cleaning pens, administering medication by means of ingestion, injection, and topical treatments. Assisting with births and ensuring the overall wellbeing of all animals and their young.
Lead Customer Service Associate
Men's Warehouse
06.2014 - 01.2016
- Custom fit men & women for exclusive tailored suits and dress wear. Assisted sales teams in achieving and maintaining a competitive sales quota. Planned and booked weddings.
- References available upon request.
Education
High School -
Lafayette High School
01.2013
2 Years LPN/CNA Studies - undefined
Infinity College
01.2018
Skills
- Problem-solving skills
- Call center experience
- Quality assurance
- Attention to detail
- Active listening
- Continuous improvement
- Telephone etiquette
- Professional demeanor
Section name
I hope to hear from you soon. I look forward to meeting you and working with you and your staff.
Timeline
Campaign Call Agent
Better Car People
04.2024 - Current
Wireless Sales Expert
Cellular Sales
09.2021 - 04.2024
Grooming Assistant
Rover
02.2019 - 09.2021
Farm Hand
Private Farm
12.2015 - 01.2019
Lead Customer Service Associate
Men's Warehouse
06.2014 - 01.2016
2 Years LPN/CNA Studies - undefined
Infinity College
High School -
Lafayette High School
Similar Profiles
Pam MartinPam Martin
Regional Sales Executive at Better Car PeopleRegional Sales Executive at Better Car People
Kaleigh LadzinskiKaleigh Ladzinski
Team Sales Associate at Better Car PeopleTeam Sales Associate at Better Car People
Jesse WadeJesse Wade
Team Captain at Better Car PeopleTeam Captain at Better Car People
Kimberly BroussardKimberly Broussard
Director of Operations at The Toasted YolkDirector of Operations at The Toasted Yolk
Anthony MireAnthony Mire
Senior Consultant | Service Delivery and Migration at CGI FederalSenior Consultant | Service Delivery and Migration at CGI Federal