Rachel Trease
Manchester,NH
Summary
Compassionate professional with a strong background in patient services and guest management. Known for effective communication and conflict resolution skills, enhancing customer satisfaction and streamlining onboarding processes. Eager to contribute to a healthcare team focused on patient care and operational excellence.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Beth Isreal Deaconess Medical Center
Boston, MA
05.2025 - Current
- Assisted patients with radiology study appointment scheduling.
- Responded to patient queries efficiently, providing excellent customer service.
- Utilized electronic health record systems to update patient information timely.
- Handled sensitive patient concerns with professionalism and empathy.
Assistant Guest Services Manager
The Fresh Market
Mansfield, MA
11.2024 - 05.2025
- Delivered exceptional guest experiences through effective communication and problem-solving.
- Assisted in managing daily operations to ensure service excellence and efficiency.
- Coordinated training for new staff to enhance customer service skills and product knowledge.
Licensed Insurance Service Agent
Simply Business, Inc
Boston, MA
03.2020 - 11.2024
- Provided exceptional customer support for policy inquiries and changes.
- Analyzed client needs to recommend suitable insurance products, improving customer satisfaction.
- Mentored junior agents in best practices for policy management and customer interactions.
- Developed training materials to improve onboarding processes for new team members.
Licensed Insurance Agent
F.I. Patnode Insurance Agency
Brighton, MA
08.2019 - 03.2020
- Developed comprehensive insurance plans tailored to client needs and risk profiles.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted regular policy reviews to ensure alignment with changing client circumstances.
Education
High School Diploma -
Marysville High School
Marysville, OHSkills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Payment collection
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Interpreting physician orders
- Verbal and written communication
- Queue management
- Clinical data entry
Timeline
Patient Services Representative
Beth Isreal Deaconess Medical Center
05.2025 - Current
Assistant Guest Services Manager
The Fresh Market
11.2024 - 05.2025
Licensed Insurance Service Agent
Simply Business, Inc
03.2020 - 11.2024
Licensed Insurance Agent
F.I. Patnode Insurance Agency
08.2019 - 03.2020
High School Diploma -
Marysville High School