Rachel Tuma
Lakeville,MN
Summary
Dynamic Patient Access Registrar at Fairview Health Services with expertise in HIPAA compliance and insurance verification. Enhanced patient satisfaction through efficient registration processes and effective communication. Proven ability to streamline operations, resulting in reduced wait times and improved service delivery. Strong organizational skills complemented by a commitment to patient care excellence.
Overview
2
2
years of professional experience
Work History
Patient Access Registrar
Fairview Health Services
Burnsville, MN
09.2025 - Current
- Registered patient information accurately in electronic health record systems.
- Verified insurance eligibility and benefits for patients efficiently.
- Coordinated patient check-in processes to enhance customer service experience.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Service Administrator
Walser Buick GMC
Bloomington, MN
11.2024 - 09.2025
- Managed service appointment scheduling to optimize technician workflows and enhance customer satisfaction.
- Assisted customers with inquiries, providing accurate information about services and vehicle maintenance.
- Coordinated communication between service team and customers, ensuring timely updates on vehicle status.
- Supported inventory management by tracking parts availability and ordering supplies as needed.
- Implemented process improvements that streamlined service operations and reduced wait times for customers.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Implemented quality control measures resulting in a significant reduction in errors within the department.
- Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
Education
High School Diploma -
Northfield Highschool
Northfield, MNSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Information collection
- Fee collection
- Multitasking and organization
- Registration and admissions
- Electronic health records
- Data entry
Timeline
Patient Access Registrar
Fairview Health Services
09.2025 - Current
Service Administrator
Walser Buick GMC
11.2024 - 09.2025
High School Diploma -
Northfield Highschool