RACHEL TYRNA
Summary
Results-driven Property Management Leader with 15 years in multifamily housing, excelling in community operations and financial performance. Managed up to 322 apartment homes, overseeing budgets, financial reporting, and leasing performance. Built high-performing teams and enhanced operational efficiency, resulting in increased resident satisfaction and strong financial outcomes.
Overview
16
16
years of professional experience
Work History
Property Manager
Capstone Management
05.2026 - Current
- Oversaw daily operations for 288-unit multifamily community, enhancing leasing and resident relations.
- Stabilized property operations post-management transition by correcting account discrepancies and improving reporting accuracy.
- Implemented outreach marketing and engagement initiatives to boost community visibility and resident satisfaction.
- Coordinated apartment rehabilitation inspections to ensure quality and increase leasing success rates.
- Collaborated with regional leadership to uphold operational standards and ensure fair housing compliance.
- Completed Gracehill training while maintaining up-to-date knowledge of fair housing regulations and best practices.
Operations Manager
The Chopping Block
01.2021 - 05.2026
- Directed daily operations for multi-location retail business, overseeing financial management and administrative functions.
- Managed accounts payable, accounts receivable, budgeting, invoicing, cash flow, and financial reporting.
- Coordinated vendor relationships and purchasing to optimize inventory planning and logistics.
- Created business procedures and operational workflows that improved efficiency and consistency.
- Supported hiring, onboarding, and employee development initiatives to strengthen customer service.
- Developed and executed marketing campaigns and social media strategies to enhance brand visibility.
Community Manager
Hawthorne Residential Partners
06.2016 - 01.2021
- Directed daily operations of 240-unit multifamily community, overseeing financial performance and compliance.
- Managed operating budgets, accounts payable, receivable, payroll, and monthly financial reporting to meet objectives.
- Supervised, coached, and developed leasing and maintenance teams to maintain strong occupancy rates.
- Led rehabilitation and capital improvement projects by coordinating contractors and vendors for successful execution.
- Selected as community manager mentor to train and support newly promoted managers.
- Received Hawthorne Residential Live It Award for outstanding leadership and performance.
- Supported due diligence audits and operational initiatives across multiple communities within the portfolio.
Community Manager
Adams LaSalle
06.2011 - 06.2016
- Managed daily operations for communities comprising 322 apartment homes, later transitioning to a 102-unit community to provide additional operational support, including reviewing financial and operational reports for multiple sister properties.
- Oversaw budgeting, accounts payable, accounts receivable, payroll, leasing, financial reporting, and resident relations.
- Supervised onsite office and maintenance teams to enhance operational performance.
- Managed lease administration, vendor relationships, legal notices, and resident communications effectively.
- Coordinated rehabilitation efforts and property improvement initiatives to elevate community standards.
- Assisted with audits and operational support across additional communities in the portfolio.
Assistant Community Manager
Madera Residential
01.2011 - 06.2011
- Achieved zero delinquency over 90 days through proactive collections and effective account management.
- Boosted occupancy from 92% to 98% by implementing leasing initiatives and enhancing resident retention.
- Managed daily financial operations for 530-unit multifamily community, overseeing resident accounts and invoice coding.
- Collaborated with community manager to optimize financial performance and operational efficiency.
- Supported move-out inspections, deposit accounting, and resident relations to streamline office processes.
Bookkeeper
Harbor Group Management
02.2010 - 01.2011
- Managed rent posting, resident ledgers, collections, delinquency tracking, and payment processing.
- Processed accounts payable, vendor invoices, bank deposits, reconciliations, and financial documentation.
- Assisted with month-end accounting processes for timely reporting.
- Maintained precise financial records while facilitating daily office operations and resident services.
- Supported financial operations for 776-unit multifamily community, ensuring efficiency and accuracy.
Education
Bachelor's Program - Marketing & Management
The Art Institute of Houston
Houston, TXSkills
- Property operations and management
- Leasing strategies
- Occupancy strategies
- Resident retention
- Fair housing compliance
- Budget management
- Financial oversight
- Financial analysis
- Accounts payable and receivable
- Payroll management
- Vendor management
- Capital projects
- Marketing and outreach strategies
- Real estate software proficiency (OneSite, RealPage, Yardi, RentCafe, Knock CRM, BlueMoon, PayScan)
- Microsoft Office suite expertise
- Team leadership and development
Career Highlights
- 15+ years of progressive multifamily housing leadership experience
- Managed communities ranging from 102 to 322 apartment homes
- Supported financial operations for a 776-unit multifamily community
- Selected as a Community Manager Mentor
- Led rehabilitation and capital improvement initiatives
Timeline
Property Manager
Capstone Management
05.2026 - Current
Operations Manager
The Chopping Block
01.2021 - 05.2026
Community Manager
Hawthorne Residential Partners
06.2016 - 01.2021
Community Manager
Adams LaSalle
06.2011 - 06.2016
Assistant Community Manager
Madera Residential
01.2011 - 06.2011
Bookkeeper
Harbor Group Management
02.2010 - 01.2011
Bachelor's Program - Marketing & Management
The Art Institute of Houston