Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Tyrrell

Myrtle Beach,SC

Summary

Enthusiastic Patient Access Representative with background in managing patient registration, admissions, and insurance verification. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times. Excited to begin a new challenge with this successful team.

Overview

26
26
years of professional experience

Work History

Patient Access Representative

Parallon
Myrtle Beach, SC
11.2004 - Current
  • Ensured compliance with privacy laws by securing required signatures for consent to treatment
  • Efficiently gathered patient data, such as demographics and insurance information
  • Coordinated patient care by facilitating communication between patients and healthcare professionals to ensure the needs of patients were met
  • Thoroughly verified insurance details to ensure accurate benefit coverage
  • Responded to patient inquiries regarding billing or financial matters.
  • Maintained excellent attendance record and consistently demonstrated strong work ethic
  • Provided exceptional customer service and support in person and over the phone
  • Processed patient estimated responsibility and collected amount due.
  • Continuously refreshed knowledge on Emtala, insurance plans, facility protocol and policies through Healthstream courses, meetings and management email communication
  • Collaborated effectively with team members to successfully accomplish objectives
  • Performed effectively in self-directed setting
  • Assisted in training new hires and offering guidance

Registration Clerk

Orange Regional Medical Center Ormc
Middletown, NY
11.1998 - 08.2004
  • Maintained confidentiality of all patient information by adhering to HIPAA.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Maintained HIPAA compliance and ensured the integrity of hospital policies and procedures
  • Mastered multitasking skills while collaborating effectively in a team environment.

Education

Associate of Applied Science - Liberal Arts And Sciences

Orange County Community College
Middletown, NY
08-2000

Skills

  • Regulatory Compliance
  • Insurance Verification
  • Insurance company knowledgeable
  • Registration and Admissions
  • Phone and Email Etiquette
  • Payment Processing
  • Customer Service
  • Multitasking and Organization

Timeline

Patient Access Representative

Parallon
11.2004 - Current

Registration Clerk

Orange Regional Medical Center Ormc
11.1998 - 08.2004

Associate of Applied Science - Liberal Arts And Sciences

Orange County Community College

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Rachel Tyrrell