Rachel Van Avery
Fort Plain,NY
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
Deputy Supervisor & Treasurer
Town of Minden
Town Of Minden
01.2026 - Current
- Budget and town sign off for municipalities and purchases
- Follow the supervisor’s role in absence of and assist
- Hold town board meetings, collaborating with town council, local law enforcement and agencies
- Accountability for town ledgers, spending, comparisons of budget to stay on track
Owner/Baker
Van Avery & Rose Petite Sweets Bakery
06.2025 - Current
Manager, Patient Access, Access Services
Albany Medical Center
Albany, NY
09.2024 - 12.2024
- Manager, Patient Access, Access Services;
- Apheresis Infusion Adult and Pediatric
- Surgical Adult and Pediatric
- Cardiac Cath Lab
- EP Lab
- Pre Admission Services
- Radiology
- Melodies
- Outpatient Lab
- In addition to above, took on South Clinical Campus to oversee departments of;
- Radiology
- Breast Center
- Surgical Center
- Overall; 35 FTE which included senior associates, 3 supervisors and specialists
- Same role as prior in 2021, have returned
- Left due to unexpected illness from COVID and resigned to take care of myself
Senior Director, Behavioral Health
The Family Counseling Center
Gloversville, NY
02.2024 - 07.2024
- Oversight of outpatient behavioral health clinic daily functions
- Licensed and unlicensed therapists and daily schedules of patients
- Oversight of;
- Clinical Director
- Substance Use Disorder Director
- Assistant Clinical Director
- Administrative roles
- Medical Providers (MD, NP, Supervisor NP)
- Policy and Procedure review and creation of
- Participation and lead Board of Directors and Community Board Member meetings
- Lead quality improvement meetings and report to providers, and Executive Director
- Oversight of financial strategic plans and future state
- Building and structure of SUD clinic
- Implementation of EHR additions and functions
- Budget reviews and oversight working with Finance Director
- Worked closely with CPS, Social Services, police, domestic violence collaboration team for advocation of patients and future outcomes.
- Recruitment efforts of events, outreach, interviews
- Payroll, hire, terminations, onboarding
- Accountability of the teams and review caseloads to ensure notes are completed and collaboration was in place and ongoing.
- Utilization Review with leaders
- The role was new and the above was daily but not limited to add on efforts of the role as it evolved but was eventually eliminated due to financial reasons, structure and future state of the clinic as new programs took priority
Network Business Operations; Senior Manager, Medical Imaging
Bassett Medical Center
Cooperstown, NY
10.2022 - 02.2024
- Manage all administrative staff/scheduling staff for the entire network, 6 sites, managing 30+ vacant FTE staff
- Supervises Medical Imaging Supervisor
- Oversight of Executive Assistant and support Chief of Radiology, along with 20 other radiologists
- Oversight of nursing coordination and scheduling
- Responsible for contracts for all vendors that we have, in regards to equipment
- Contracts up to 2million for equipment for all network locations
- Frequent communication with outside vendors for negations of contracts, pricing, and program development for new equipment/programs
- Oversight of traveler expenses and contracts for work
- Oversight of Radiologist HR items and expenses
- Responsible for fostering solid working relationships between our department and other networks, outside and internal for patient care.
- Responsible for Press Ganey development and working with staff for their satisfaction of the department.
- Reviews and approves provider and staff payroll, approx.. 1,200 employees
- Coordinates and runs all vendor meetings to ensure effective communication and outcomes for the network.
- Works closely (daily) with HR on recruitment efforts and attending job fairs. Setting up job fairs and expectations for best retention and recruitment around communities.
- Supervises all aspects of the following;
- Revenue capture
- Expense Management and processes
- Fiscal Operations
- Budget Development for the entire network of the department
- Capital Panning
- Project Manager and oversight of programs, equipment and initiatives across the network
- Supports all Radiologist, other peer managers, director and technologists
- Devised policy and protocols for schedulers and entire radiology
- Leads the team to effective work to ensure patient satisfaction
- Counsels staff for corrective actions
- Coaches staff for grooming of new roles to advance career
- Manages, terminations, hiring all staff (interviews all staff with other leaders)
- Responsible for annual evaluations, personal records
- Works directly with HR to on recruitment efforts and retention efforts
- Responsible for charge master and review of pricing of equipment
- Submission of all invoices and payment of all travelers, Radiologists, and review of outgoing expenses in relation to
- Reviews trends and volumes for the department to ensure we are on task
- Monitor the Medical Imaging equipment for repairs and cost
- Oversight of training for all new and existing staff to be in compliance with Joint Commission
- Ensure we are up to standards for NYS and Joint Commission for compliance
- Responsible for system management of the department
- Leads the department in system projects and initiatives
Manager, Patient Access, Access Services
Albany Medical Center
Albany, NY
02.2021 - 09.2022
- Oversee outpatient registration areas for Patient Access
- Oversee 20-25 staff daily
- Supervise, 2 supervisors responsible for the departments
- Coaching, encourage and help research employee growth with supervisors and staff
- Oversee daily operations all units
- Create training manuals to maintain stable and consistent patient care
- Review and create policies with stakeholders
- Payroll approval along with FMLA, PFL tracking
- Ensure quality of patient experience and check in daily for exceptional care
- Successful implementation of LEAN daily huddle for all units
- Versatile with TEAMS and all computer/software applications
- Handles all corrective actions and terminations
- Handled job fairs, screening of candidates
- Coordination of new hire applicants. Point of contact, interviews, hire process, and Patient Access orientation.
- Onboarding of new managers and training
- Responsible for budgets and supplies
- Operation stakeholders meeting of all clinical staff to collaborate workflow for patient care and operations
- Weekly AVP and leadership meetings to keep supervisors on track of roles and staffing
- Manage and oversee all supervisor duties, and onboarding for leaders
- Cover associate director duties in lieu of absences
- Work closely with all clinical staffing in all units, in coordination with Patient Access
- Daily rounding with all staff.
- Cover other units of Patient Access, such as Emergency Department, Access Center, and other areas when covering other managers.
- Successful Patient Access events, such as year end event, training programs and ongoing training for each unit
- Monitor all staff competencies, education and ongoing training
- Completion of staff annual performance reviews
- Will work 12-14 hours daily to ensure staffing is adequate and safe to take care of patients
- Monitor daily volume for units and assess what needs can be lifted/shifted
- Departed due to COVID layoffs and restructure
Senior Manager III
Upstate Urology
Utica
03.2020 - 01.2021
- Supervise and oversee duties of 10 - 12 nurses
- Supervise and oversee duties of 20 clerical staff
- Directly works with 8 doctors and 3 nurse practitioners, chief of Urology at Upstate Medical.
- Responsible for clinical flow and demands for the department
- Developed policies and procedures for a new department that was established in 2018
- Oversee and develop processes for revenue and tract all revenue ensures all financials are captured for a new department.
- Works closely with office coordinator to schedule surgeries and ensure all components are needed to schedule surgery.
- Protocols and departmental procedures for safety measures for the office, nursing and clerical.
- Oversee and work directly with the operating room for all surgery patients of Urology and Surgery Office
- Successfully implemented new surgery procedures Urolift with nursing and providers during covid19 pandemic
- Responsible for scope processing for cystoscopes and oversee the training
- Oversee office procedures/small office surgeries
- Implementation of structure of office flow for 3 offices for patient safety
- Cancer treatment given in Urology office, oversee safety measures and processes
- Responsible for budgets
- Actively works 10-12 hour days to ensure clinic is taken care of
- Handles all grievances
- Responsible for provider time off
- Oversee all clinical and clerical needs for offices, such as surgical supplies, working closely with surgery scheduling, in MVHS and SUNY Upstate
- Monitor RVU reports for all providers
- Ensure each department is up to date with compliance with department of health standards
- Practice safety and safety protocols in all offices. Implement safe practices for patients and staff
- Oversee all staff mandates of education and providers CME
- Complete staff evaluations and compliance
- Staff satisfaction and staffing development of growth within the department
Oncology Supervisor, Medical Oncology and Radiation Oncology
Bassett Medical Center
09.2017 - 03.2020
- Supervise and oversee 4 clinical sites for administrative staff, in addition to transportation drivers for patients
- Supervise both departments of Medical Oncology and Radiation Oncology for all site locations
- Oversee 25 individuals for day to day operations for administration
- Monitor all referrals for patients, incoming and outgoing
- Monitor and review daily schedules for each department, all locations to ensure clinic flow
- Handle grievances for patients to ensure their care is to standard Biweekly payroll for all staff
- Weekly reports for provider schedules and access for patients
- Weekly reports, of referrals and booking ratio for providers
- Closely work with several departments to coordinate patient appointments for transition and coordination of care
- Weekly meetings with department chiefs, medical directors and leadership team to review improvement process, quality and overall patient experience
- Handles all schedules for all providers, creates provider templates, master template builder for entire cancer center
- Travels to all sites to provide adequate coverage if staff are out sick, working supervisor to cover staff time off
- Service excellence trained
- Learning to lead classes obtained
- SuperUser for EPIC program, trained to teach any staff in Bassett Medical Center as a whole
- Provides one on one training for all administrative staff for the cancer center
- Monthly reporting to leadership for schedules, providers, staffing for proper clinic flow
- Monitors and reports, volume of patients seen in all clinics at a given time
- Weekly trending and monthly reports of phone access, provider and nurse access for patients
- Manage treatment schedules and chair schedules, to review double books
- Press Ganey and patient surveys, review and create plans for surveys and an action plan for quality assurance, and staff satisfaction
- Monitor provider time off
- Monitor genetic testing program
Physician Recruitment Specialist – Human Resource Division
Bassett Medical Center
10.2016 - 09.2017
- Active in posting on social media, flyers, sending flyers to students and residents
- Set up and travel for events to recruit providers
- Research and attend events to recruit providers for the organization
- Provide recruitment materials and assist with actual recruitment evens for providers, MD, NP etc.
- Create itineraries for provider interviews
- Give new providers tours of facility and town
- Primary data base entry for all providers and practitioners in the hospital
- Assist recruiters with needs of flights, rentals, accommodations for interviewee Assist with contracts for new providers and new hires
- Provide recruitment staff with potential interest of providers
- Handle extreme confidential salaries of providers
Oncology Financial Counselor – Eligibility Support Specialist
Bassett Medical Center
06.2015 - 10.2016
- Created program for Bassett Cancer Center, first person in position
- Traveled to 4 different sites to consult with all new patients and existing patients
- Reviewed with patients, insurance options, coverage, copays and patient responsibility
- Enrolled patients into new insurance, affordable insurance for treatment
- Researched funding for patients with little income and high cost dollar treatment
- Enrolled patient for Medicaid and other insurances that were financially fit for them
- NYS certified insurance enrollment specialist
- Devised a tracking system for all patients seen in all locations
- Reported monthly to finance, of saved dollars for patient, hospital and cancer center
- Helped patients find free drug programs to help with costs of treatment
Administrative Assistant – Oncology – Radiation Oncology
Bassett Medical Center
12.2013 - 06.2015
- Scheduling all appointments for entire department, including special procedures
- Supported 5 physicians and 4 nurses on a daily basis to accommodate patient needs
- Developed special procedures for Radiation treatments, coordinated treatments with Operative Services to ensure quality of care and transition of care.
- Operated 3 systems for smooth clinic flow, IDX, EPIC and ARIA to accommodate nurses, physicians and therapists.
- Created departmental policies for special procedures, departmental duties within administrative scope and shared with other departments for coordination of care.
- Overseen departments funds for patients who needed funding for treatment
- Developed quality measures for department, such as Q&A forms
- Collaborate with Medical Oncology on mutual patients for patient coordination
Senior Case Manager
Social Services in Montgomery County
- Home visits – case load; approx. 20-50 patients/children, sometimes more depending on social services
- Investigations with social workers
- PINS program and mental health programs with Catholic Charites and Friendship House
- Develop programs and lifestyle guidance to parents with alcohol and/or drug dependency
- Lead and navigate AAA and NA
- Working with the underprivileged in the communities to help them establish life goals and care for themselves and their children
- Worked with schools for PINS children to ensure staying on task
- Fostering relationships between divorced parents and children with counselors
- Presentations at schools for programs in community
- Attend court hearings with families and children
- Excellent records and documentation for court hearings and families/lawyers
- Crisis intervention for serious matters, involving police or emergency personal
- De-escalation courses taken to ensure safety
- Implemented many programs and safe ways for children, families, parents and the program
- Program ended due to funding cuts, so my job ended
Education
B.S - Business Management, Community Management
Empire State College
Completed 2-year degree - Human Services in Applied Science
Herkimer County Community College
Herkimer, NYSkills
- Extensive knowledge and awareness of Oncology needs, terminology, scheduling, best practices, and able to lead clinical staff with clinical leadership to ensure smooth workflow and dynamic needs of the department
- Extremely strong leadership skills to provide teamwork to large groups and across several locations within the same location or different locations
- Self-sustaining in role with minimal direction
- Strong leadership skills as a senior leader
- Active and strong communication
- Ability to lead, construct and sustain group projects
- Ability to work with senior leadership and providers to ensure quality care for patients and foster team approach
- Excellent verbal and written communication
- Gains support of individuals with confidence
- Organizational Skills
- Multitasking
- SuperUser for patient database (EPIC)
Timeline
Deputy Supervisor & Treasurer
Town of Minden
01.2026 - Current
Owner/Baker
Van Avery & Rose Petite Sweets Bakery
06.2025 - Current
Manager, Patient Access, Access Services
Albany Medical Center
09.2024 - 12.2024
Senior Director, Behavioral Health
The Family Counseling Center
02.2024 - 07.2024
Network Business Operations; Senior Manager, Medical Imaging
Bassett Medical Center
10.2022 - 02.2024
Manager, Patient Access, Access Services
Albany Medical Center
02.2021 - 09.2022
Senior Manager III
Upstate Urology
03.2020 - 01.2021
Oncology Supervisor, Medical Oncology and Radiation Oncology
Bassett Medical Center
09.2017 - 03.2020
Physician Recruitment Specialist – Human Resource Division
Bassett Medical Center
10.2016 - 09.2017
Oncology Financial Counselor – Eligibility Support Specialist
Bassett Medical Center
06.2015 - 10.2016
Administrative Assistant – Oncology – Radiation Oncology
Bassett Medical Center
12.2013 - 06.2015
Senior Case Manager
Social Services in Montgomery County
B.S - Business Management, Community Management
Empire State College
Completed 2-year degree - Human Services in Applied Science
Herkimer County Community College