Hi, I’m
Rachel Ventula
Summary
Knowledgeable sales consultant, skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable sales associate with pulse on latest trends. Highly effective in engaging customers and company staff alike. Successful track record working closely with customers and finding right product to fit needs.
Overview
2
years of professional experience
Work History
Swarovski
Jewelry Consultant
2019.05 - 2020.07 (1 year & 2 months)
Job overview
- Most SCS loyalty sign ups 4 in one month compared to any stores in region
- Store interior and jewelry setting upon shipment received for new seasonal jewelry for promotion.
- Highest sales & priced jewelry sold within a month
- Very ambitious with building team structure and clients
- My duties as an associate is to treat customers with loyalty and support their needs with satisfaction guarantee
- Help them accessorize, find what they are looking for, talking about financing, loyalty
- VIP sign ups, and maintain VIP customers
- I was able to do more than what my job description asked me for
- Handing out pamphlets to promote VIP events
- Buying snacks for employees and customers
- I have stuck around for this company because I am thrilled at how I can be responsible for this company
- VIP client book, call/invite loyal customers for events, new release
- Key holder
- Online order/ store pick ups
- Reaching monthly sale goals
- Watch sells /knowledge
- Setting up visuals for store
- Cleaning store opening/closing
- Driving High store sales
- Phone clients experience
Crazy shirts
Sales Associate
2019.01 - 2019.08 (7 months)
Job overview
- I will use this training accordingly to every customer that comes in the store
- I have held accountable to closing and working at different locations and closing the stores by myself
- I love customer interactions and building relationships with the tourists and locals that come in the store! My duties were to ring people up, help with outfits and matching, return and sell items, clean the store, help with marketing, folding shirts and shorts, I have experience in offline POS and ringing up
- I have used my language skill (Japanese) with most tourist in Waikiki to navigate them according to their needs
- 3 months school of products and skill set knowledge before working for this company
- Offline POS
- Training course
- Explaining product knowledge
- Cleaning store and folding clothes
- Talking to customers about our products and having them join our mailing list
- Taking out boxes for trash, doing inventory counts
- Opening store and closing stores at both Hyatt locations
- Online orders
- Making friends with customers so they come back
- Walk with them to other store locations
- Store transfers for online ordered or pick ups
Education
Homeschool , Honolulu, HI
01.2017
Pacrim , Honolulu, HI
Summer Class from Eschatology
09.2017
The Interior Design Institute , San Francisco, CA
2023.01 - Current (1 year & 8 months)
Skills
- Customer Buying Habits
- Team Development
- Effective Customer Communication
- Strategic Selling
- Client Needs Assessment
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Teamwork and Collaboration
- Fast learner
- Presentations and Demonstrations
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
The Interior Design Institute
2023.01 - Current (1 year & 8 months)
Jewelry Consultant
Swarovski
2019.05 - 2020.07 (1 year & 2 months)
Sales Associate
Crazy shirts
2019.01 - 2019.08 (7 months)
Homeschool
Pacrim
Summer Class from Eschatology
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