Client-oriented Sales Executive with 9 years of experience in hospitality and sales. A proven track record of exceeding aggressive revenue goals by cultivating client relationships, accurately forecasting, and flawlessly executing corporate events. Leader with excellent communication skills, high quality of work, and able to work independently.
Responsible for selling and servicing group business in the restaurant outlets, Paradise Spring Waterpark, and Glass Cactus event space at the Gaylord Texan. I work closely with the Events and Sales Team to ensure we are selling adequate space and setting the restaurant teams up to provide memorable events for clients.
Responsible for hiring, scheduling and managing up to a 60 person team. Daily duties included executing private events, maintaining inventory, daily and weekly ordering, and overseeing the work of F&B outlets by suggesting improvements and changes at the Gaylord Texan Resort. I worked closely with directors to identify and resolve issues or opportunities with the team members as they arose.
Achieved 100% on Employee Satisfaction Survey in 2021.
Intern program shadowing positions in the Conference Services department for Benchmark Hospitality at Deloitte University. During this program, I observed how each position plans and executes conference events for its 800 room private hotel and meeting spaces. Daily duties included planning with clients, office reports, and shadowing each position.