Rachel Walker
Pittsburgh,PA
Summary
Client-focused professional with 10+ years of experience in account management, administrative support, customer service, retail leadership, and behavioral health services. Skilled in new business development, relationship building, project coordination, documentation, and communication across diverse environments. Recognized for strong organizational abilities, professionalism, and delivering exceptional service while managing multiple priorities.
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician
DreamLife Recovery
01.2023 - 2025
- Facilitated addiction recovery education groups and supported clients throughout treatment programs.
- Assisted clients in developing individualized relapse prevention plans and recovery goals.
- Maintained confidential documentation and coordinated communication among clients, families, and clinical staff.
- Supported administrative intake, discharge, and insurance verification processes.
Senior Account Executive
AOR
01.2019 - 01.2020
- Managed client relationships and served as a primary point of contact for advertising accounts.
- Coordinated project timelines, budgets, and deliverables across multiple teams.
- Developed presentations, proposals, and client communications.
- Supported business development and account growth initiatives.
Senior Account Executive
Ogilvy
01.2015 - 01.2016
- Led day-to-day client communications for international advertising accounts.
- Coordinated creative, media, strategy, and production teams.
- Managed project scopes, budgets, and timelines.
- Presented recommendations and campaign updates to clients and stakeholders.
Senior Account Executive
Chemistry Communications
01.2012 - 01.2015
- Coordinated integrated marketing campaigns across digital, print, social media, and event channels.
- Managed client budgets, billing, reporting, and project timelines.
- Developed project estimates, scopes of work, and strategic recommendations.
Supervisor
Kate Spade New York
01.2010 - 01.2012
- Supervised daily store operations and supported sales and customer service goals.
- Trained associates and assisted with scheduling, inventory management, and reporting.
- Coordinated promotional events and customer outreach initiatives.
Education
Bachelor of Science - Business Administration & Marketing
Duquesne University
Skills
Team Leadership
Administrative Support
Client Relations
Customer Service
Account Management
Project Coordination
Documentation & Recordkeeping
Scheduling
Microsoft Office Suite
Budget Tracking
Marketing Support
Event Coordination
Presentation Development
Timeline
Behavioral Health Technician
DreamLife Recovery
01.2023 - 2025
Senior Account Executive
AOR
01.2019 - 01.2020
Senior Account Executive
Ogilvy
01.2015 - 01.2016
Senior Account Executive
Chemistry Communications
01.2012 - 01.2015
Supervisor
Kate Spade New York
01.2010 - 01.2012
Bachelor of Science - Business Administration & Marketing
Duquesne University