RACHEL WARD
Paradigm Oral Health
Conway,SC
Now seeking to continue my career growth in medical or dental practice management, where I can contribute my broad industry knowledge and leadership experience to support operational excellence and patient-centered care.
With over 12 years of progressive experience in the dental and oral surgery field, I have successfully held multifaceted roles across operations, practice management, and marketing. My background includes leading teams, streamlining clinical and administrative workflows, driving patient engagement strategies, and supporting business growth through targeted outreach and brand development. I bring a comprehensive understanding of both the clinical and business sides of dental healthcare.
1
Certification
12
years of professional experience
Work History
CLINICAL OPERATIONS SPECIALIST AT PARADIGM ORAL HEALTH
1 Year 6 Months
Paradigm Oral Health | 05.2025 - Current
- Lead onboarding and implementation of Carestack software for new providers and clinical staff.
- Deliver comprehensive staff training on new software systems and workflows to ensure smooth adoption and operational efficiency.
- Manage and maintain multiple clinical accounts, ensuring compliance with regional standards and company protocols.
- Oversee and coordinate monthly clinical audits, identifying gaps, implementing corrective actions, and maintaining quality care standards.
- Direct new practice launches within region, including ordering equipment, setup, and operational readiness.
- Provide onsite training and support for new clinical locations to ensure seamless integration into existing operations.
- Coordinated cross-functional communication between clinical, administrative, and vendor teams.
- Trained team members on standardized workflows, system usage, and process expectations.
- Help with setting up and organizing De Novo's from a clinical standpoint.
- Improved safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
Office Manager / Implant Care Coordinator
10 Years 7 Months
Greater Columbus Oral Surgery and Dental Implants | 10.2014 - 05.2025
- Lead day-to-day operations of a busy oral surgery practice, taking direction from surgeons while independently managing staff and systems to ensure seamless patient care and workflow.
- Recruit, hire, train, and supervise staff across multiple roles, fostering a high-performance team culture and ensuring compliance with HR practices and policies.
- Oversee scheduling and coordination of dental implant and surgical procedures, ensuring efficiency in provider time and patient satisfaction.
- Collaborate with dental implant representatives and vendors to negotiate pricing, manage procurement, and maintain accurate inventory of implants and surgical supplies.
- Assist chairside in complex oral surgery procedures including implant placement, extractions, sinus lifts, and bone grafting.
- Maintain sterile environment by preparing surgical trays, sterilizing instruments, and ensuring readiness of all equipment with compliance with OSHA and infection control standards.
- Monitor and analyze practice growth metrics, generating reports to track progress and identify areas for operational improvement.
- Manage patient records and medical histories, assist in the management of dental emergencies.
- Plan and implement internal health programs to support long-term patient outcomes and compliance with dental care best practices.
Marketing and Public Relations
3 Years 4 Months
Greater Columbus Oral Surgery and Dental Implants - Greater Columbus | 10.2019 - 02.2023
- Maintained strong business relationships with referral sources to support continued growth and patient acquisition.
- Conducted regular visits to local dental offices to promote practice services and educate referring providers on procedures offered.
- Planned, coordinated, and executed marketing events to increase community outreach and brand awareness.
- Generated and analyzed reports on production, collections, and referral trends to inform strategic decisions.
- Managed and created content for social media platforms to engage the community and promote practice visibility.
Education
Medical Assisting certificate - Medical Assisting
Columbus State Community College - Columbus, OH
High School Diploma
Olentangy High School - Lewis Center, OH
Skills
Dental Office Management
Oral Surgery Assistance
Staff Hiring & Training
Patient Scheduling
Inventory Control
Vendor Negotiations
HR & Compliance
Treatment Coordination
Certification
- Radiology licenses- Ohio
- Nitrous oxide monitoring license- Ohio
- CPR basic life certification
Timeline
CLINICAL OPERATIONS SPECIALIST AT PARADIGM ORAL HEALTH
Paradigm Oral Health
05.2025 - CurrentRead more
Marketing and Public Relations
Greater Columbus Oral Surgery and Dental Implants
10.2019 - 02.2023Read more
Office Manager / Implant Care Coordinator
Greater Columbus Oral Surgery and Dental Implants
10.2014 - 05.2025Read more
Olentangy High School - High School Diploma,
Read more
Columbus State Community College - Medical Assisting certificate, Medical Assisting
Read more