Rachel Warnock
Pittsburgh,US
Summary
Organized and dedicated guest service associate with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Interdepartmental Associate
Phipps Conservatory and Botanical Gardens
Pittsburgh, PA
01.2024 - Current
- Processes exchanges and returns efficiently.
- Assists with large-scale store resets.
- Provided managerial assistance to supervisors during the peak holiday season.
- Communicates with facilities and housekeeping departments.
- Creates impactful in-store displays.
- Ensures top-performing items are fully stocked.
- Trains new team members.
- Successfully utilizes a POS system.
- Counts, restocks, and tickets inventory.
- Resolves customer disputes professionally.
- Counted and recorded daily cash profits.
- Securely deposited and safeguarded cash assets.
- Details and sells annual memberships.
- Provides excellent customer service to all guests.
- Enforces company polices.
- Keeps the gift shop clean, tidy, and presentable.
Administrative Assistant
Dynasty Security
Forest Hills, PA
04.2019 - 03.2022
- Answered multi-line phone system, routed calls, and delivered messages to staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail.
- Recorded incoming shipments for corporate records.
- Supported a team of 50 individuals.
- Scheduled meetings with vendors.
- Processed invoices.
- Managed billing with outside contracts.
- Effectively communicated with staff and vendors.
- Managed travel arrangements for the owner.
- Utilized Microsoft Office products to conduct daily operations.
- Managed the owner's professional calendar.
- Onboarded new employees.
- Supported HR functions.
- Ensured a professional and welcoming environment.
- Maintained inventory levels for office supplies.
Education
Associate of Arts - Philosophy
Penn State Greater Allegheny
McKeesport, PA01.2013
Skills
- Processing Inventory
- Client engagement and upselling
- Visual appeal and display optimization
- Team collaboration and communication
- New hire team training
- Leadership and team mentoring
- Customer service excellence
- Stock replenishment procedures
- Conflict resolution and dispute management
- Time management in a fast-paced retail environment
- Working under pressure during peak hours
- In-store display design
- Guest Traffic Flow Management
- Interdepartmental communication
Timeline
Interdepartmental Associate
Phipps Conservatory and Botanical Gardens
01.2024 - Current
Administrative Assistant
Dynasty Security
04.2019 - 03.2022
Associate of Arts - Philosophy
Penn State Greater Allegheny