Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Wells

Summary

Dynamic professional with a proven track record at Okinawa Enlisted Spouses Club, where I optimized financial processes, enhancing fund availability for scholarships. Adept in organization and critical thinking, I fostered partnerships that expanded opportunities while ensuring compliance and meticulous record-keeping. Passionate about delivering exceptional service and driving efficiency in all endeavors.

Overview

10
10
years of professional experience

Work History

Lead Remote Care Specialist

CV Remote Solutions
12.2024 - Current
  • Monitor patient-submitted cardiac data and event monitors, flagging abnormal results for clinical review.
  • Communicate with patients via phone and secure messaging platforms to provide education on device usage and cardiac symptoms.
  • Document patient interactions, symptoms, and device issues in the EMR, ensuring timely escalation of critical events.
  • Collaborate with RNs and care coordinators to ensure continuity of care, and timely interventions.
  • Maintain HIPAA compliance in all remote communication and documentation.
  • Managed high-volume patient scheduling using Epic and PaceArt, ensuring accurate and timely appointments for multiple clinics at a time.
  • Maintained vendor sites such as Medtronic, Biotronik, Merlin, and Boston Scientific for active and inactive patients, and their schedules.

CHARITABLE, SCHOLARSHIP AND GENERAL TREASURER

Okinawa Enlisted Spouses Club
Kadena AFB, Japan
01.2023 - 10.2024
  • Optimized financial processes at OESC, reducing administrative overhead and increasing funds available for charitable initiatives and scholarships
  • Fostered partnerships with donors and educational institutions to expand scholarship opportunities
  • Coordinated with team to ensure timely disbursement of funds
  • Ensured meticulous record-keeping and compliance with financial regulations
  • Conducted thorough audits to maintain integrity of charitable funds and scholarships
  • Streamlined financial processes, enhancing efficiency in charitable fund management and scholarship disbursement for 15-20 students annually

Co-Owner

Okinawa Cleaning Ladies
Kadena AFB, Japan
01.2021 - 10.2024
  • Streamlined administrative processes, reducing task completion time, and enhancing overall efficiency.
  • Implemented a new filing system, improving document retrieval speed.
  • Fostered a positive work environment.
  • Introduced digital tools to automate routine tasks, significantly reducing the manual workload.
  • Mentored new hires on office procedures.
  • Optimized client communication channels, enhancing response times, and scheduling efficiency.
  • Meticulously maintained confidential records, ensuring data integrity, and policy compliance.
  • Acted as the primary point of contact for clients, managing phone calls and inboxes efficiently.

Owner

Keeping Hope Designs
Kadena AFB, Japan
12.2017 - 10.2024
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Answered incoming calls promptly and professionally.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

CERTIFIED NURSING ASSISTANT

Wester Missouri Medical Center
Missouri
01.2015 - 01.2017
  • Managed comprehensive patient records for veterans, ensuring confidentiality and seamless care through accurate electronic health system documentation
  • Orchestrated 15-20 monthly outings and appointments for veterans, fostering social engagement and maintaining their connection to the community
  • Conducted daily inventory assessments of medical supplies, implementing proactive replenishment strategies to prevent shortages and ensure optimal care
  • Facilitated effective communication between veterans, families, and staff, addressing individual needs and enhancing overall care quality
  • Managed high-volume phone communications for veterans and families, streamlining inquiries and coordinating timely responses to enhance satisfaction

CERTIFIED NURSING ASSISTANT

Missouri Veterans Home
Missouri
01.2015 - 01.2016
  • Documented patient care services by charting in designated areas.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Facilitated smooth transitions for new residents by ensuring comfort with daily routines—an experience that mirrors onboarding practices for new employees.
  • Trained and oriented new employees on policies, procedures, and daily responsibilities to ensure a smooth onboarding experience.

Education

EMT -

Johnson County Ambulance District
01-2020

CERTIFIED NURSING ASSISTANT -

01.2015

HIGH SCHOOL DIPLOMA -

01.2014

Skills

  • Strong organizational skills
  • Conflict resolution
  • Attention to detail
  • Service orientation
  • Listening
  • Critical thinking
  • Time management
  • Microsoft Suite
  • Google Suite
  • Epic
  • Paceart
  • iOS systems
  • Android systems
  • Zoom
  • Verbal communication
  • Written communication
  • Teamwork
  • Type 50 WPM

Timeline

Lead Remote Care Specialist

CV Remote Solutions
12.2024 - Current

CHARITABLE, SCHOLARSHIP AND GENERAL TREASURER

Okinawa Enlisted Spouses Club
01.2023 - 10.2024

Co-Owner

Okinawa Cleaning Ladies
01.2021 - 10.2024

Owner

Keeping Hope Designs
12.2017 - 10.2024

CERTIFIED NURSING ASSISTANT

Wester Missouri Medical Center
01.2015 - 01.2017

CERTIFIED NURSING ASSISTANT

Missouri Veterans Home
01.2015 - 01.2016

EMT -

Johnson County Ambulance District

CERTIFIED NURSING ASSISTANT -

HIGH SCHOOL DIPLOMA -

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