Summary
Overview
Work History
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Rachel Wharton

Charlotte,NC

Summary

Proactive and adaptable administrative assistant with expertise in data management and document preparation, committed to delivering high-quality support and facilitating seamless office procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant- Dealer SME

Iron Mountain
Charlotte
07.2024 - Current
  • Retrieve and open PPI documents in preparation for scanning.
  • Maintain filing systems by organizing and scanning loan/auto documents into Kofax.
  • Sorted and prepared dealer documents for scanning.
  • Conduct validation of electronic documents, ensuring accuracy and confidentiality.
  • Implement new directives to streamline operations and improve productivity.
  • Support team members by leading and demonstrating workflows.
  • Create and update Excel spreadsheets.

Data Entry- Eligibility Specialist

Viriya Consulting
Remote
05.2022 - 12.2023
  • Review applications to ensure they are processed correctly
  • Validate eligibility of applicants seeking landlord/tenant rental assistance
  • Utilize CSR, DocuPhase, and SQL databases in processing/reviewing applications
  • Update Excel spreadsheet tracker to reflect eligibility decision
  • Work alongside supervisor and team members on various special projects

Data Entry Specialist

South Carolina Department of Environmental Control
Remote
12.2020 - 07.2021
  • Processed negative COVID-19 Clemson cases, negative and positive community cases, as well as negative labs
  • Claimed case and processed according to type of case
  • Utilized the USPS tool to ensure the correct address
  • Maintained an organized productivity log through Excel
  • Coordinated with other team members to establish more efficient methods for processing cases
  • Completed an average of 40-56 cases during a normal workday
  • Executed processes/changes as they were given
  • Work alongside supervisor and team members on various special projects

Long-Term Care Specialist

South Carolina Department of Health/Human Services
Columbia, SC
07.2019 - 07.2020
  • Pulled case from the appropriate queue assigned by supervisor
  • Determined what service the client was requesting
  • Checked AVS, Phoenix, Bendex, and other systems to validate clients' attestation of resources, income, and health status
  • Performed 5-year look back to ensure there were no transfers or money given away
  • Rebudget cases by processing COLAs

Skills

  • Microsoft Office Proficiency
  • Effective Issue Resolution
  • Communication Skills
  • Thorough Review Skills
  • Supportive Engagement
  • Collaborative Team Member
  • Proficient in Multitasking
  • Organizational Skills
  • Detail-Oriented Data Input
  • Task Prioritization

Accomplishments

  • Earned Gold Award (highest award earned by Girl Scout) by facilitating a community service project that provided hot meals to a less fortunate community.

Certification

  • UX/UI Design Certificate

Affiliations

  • Gained 100+ hours of volunteer work at VA Hospital

References

References available upon request.

Timeline

Administrative Assistant- Dealer SME

Iron Mountain
07.2024 - Current

Data Entry- Eligibility Specialist

Viriya Consulting
05.2022 - 12.2023

Data Entry Specialist

South Carolina Department of Environmental Control
12.2020 - 07.2021

Long-Term Care Specialist

South Carolina Department of Health/Human Services
07.2019 - 07.2020
  • UX/UI Design Certificate

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Rachel Wharton