Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachel Wilkerson

Dallas,Tx

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with a passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished professional with a background in meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing, and building lasting relationships.

Overview

3
3
years of professional experience

Work History

Community Manager

The Fitzgerald
03.2024 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Leasing Director

S2 Residential
06.2022 - 03.2023
  • Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
  • Drafted comprehensive marketing and leasing plans.
  • Increased tenant satisfaction by addressing concerns promptly and resolving issues effectively.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Developed and implemented resident activities and identified problem vacancies.
  • Created proposals, lease offers and documents for incoming and current tenancies.
  • Implemented effective screening processes to minimize delinquency rates while maintaining fair housing standards.
  • Collaborated closely with property managers to ensure consistent communication between departments for seamless operations.

Luxury Leasing Specialist

Millcreek Residential
12.2021 - 06.2022
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Set appointment times for individuals to tour facilities and see available units.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.

Education

Public Relations -

University of Houston
Houston, TX
05.2011

Blinn Community College
College Station, TX
05.2010

Skills

  • Community Engagement
  • Daily Operations Management
  • Property Inspections
  • Resident relations
  • Tenant and eviction laws
  • Staff Training
  • Property Management
  • Vendor Management
  • Administrative abilities
  • Leasing and sales
  • Conflict handling
  • Payment Processing
  • Staff Management
  • CRM Software
  • Budget Preparation
  • Fair housing mandates
  • Financial Reporting
  • Deposits Management
  • Sales and Marketing
  • New Construction

References

Available upon request

Timeline

Community Manager

The Fitzgerald
03.2024 - Current

Leasing Director

S2 Residential
06.2022 - 03.2023

Luxury Leasing Specialist

Millcreek Residential
12.2021 - 06.2022

Public Relations -

University of Houston

Blinn Community College

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Rachel Wilkerson