Rachel Wilson
Rillton,PA
Summary
A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Resturant Industry.
Overview
14
14
years of professional experience
Work History
Server
Bob Evans Restaurant
12.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Legal Secretary
Moore, Becker, Smarto & Ciszek
06.2017 - 12.2017
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Server /Restaurant Shift Manager
Denny's Restaurant
08.2011 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Denny's Restaurants
11.2009 - 05.2011
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate in Specialized Business Degree - Legal Administration
Bradford School
Pittsburgh, PA10.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Problem Solving
- Time Management
- Customer Service
- Multi-Tasking
Timeline
Server
Bob Evans Restaurant
12.2017 - Current
Legal Secretary
Moore, Becker, Smarto & Ciszek
06.2017 - 12.2017
Server /Restaurant Shift Manager
Denny's Restaurant
08.2011 - 11.2017
Server
Denny's Restaurants
11.2009 - 05.2011
Associate in Specialized Business Degree - Legal Administration
Bradford School
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