Rachel Window, CAM, CAPS
Trinity Property Consultants
Greater Boston,MA
9
years of professional experience
Results-driven business leader with almost 20 years of property management experience. Current position has seen growth into 6 states, across 15 unique sub-markets, managing almost 100 team members across 5,000 units. Experienced with strategic regional management, driving operational efficiency, and team leadership. Utilizes comprehensive industry knowledge to optimize processes and increase profitability. Track record of successfully leading diverse teams and implementing effective strategies to achieve organizational goals.
Work History
Senior Regional Director, Northeast
7 Years 6 Months- Managed income performance to exceed the 2025 fiscal year budget by $1.3 million for portfolio rollup.
- Spearheaded career advancement through five promotions over seven-year period, expanding portfolio size from 800 to 5,000 units.
- Streamlined operations by evaluating existing processes and implementing innovative solutions to improve operational efficiency.
- Directed employee motivation through strategic communication and recognition programs aligned incentive structures with corporate objectives to drive engagement.
- Directed team of 12 managers to support consistent revenue growth through leadership and strategic planning.
- Spearheaded expansion into six new territories by identifying market opportunities and devising entry strategies to support regional growth.
- Motivated employees by delivering effective communication, implementing recognition programs, and structuring incentives aligned with corporate objectives.
- Executed monthly site visits to assess service levels and maintain compliance with global service standards.
Regional Property Manager - Student Housing
1 Year 5 Months- Developed and assessed 75 direct reports across MO, IN, AZ, GA, LA, and OH to enhance team capabilities and performance.
- Oversaw capital improvement projects by coordinating with contractors to ensure timely completion within budget constraints.
- Conducted regular site visits to evaluate property conditions, identified areas requiring improvements or repairs, and escalated risks before development into larger issues.
- Coached on-site property management teams on leasing skills to improve prospect inquiry conversion to signed leases.
Education
Certified Apartment Portfolio Supervisor
MBA
Certified Apartment Manager
Bachelor of Science
Skills
Budget Management
Budget oversight
Revenue Generation
KPI Tracking
Operational Efficiency
PM Software Expert - Yardi
Entrata
RealPage
Staff Training and Development
Relationship Building
Timeline
Senior Regional Director, Northeast
Trinity Property Consultants
04.2019 - CurrentRead More
Regional Property Manager - Student Housing
Coastal Ridge Real Estate
11.2017 - 04.2019Read More
National Apartment Association
Certified Apartment Portfolio Supervisor
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Indiana Wesleyan University
MBA
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National Apartment Association
Certified Apartment Manager
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Indiana University Bloomington
Bachelor of Science
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