Rachel Woods
Detroit,MI
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Taxpayer specialist
Wayne County
Detroit, MI
12.2023 - 04.2025
- Assist and process taxpayers delinquent tax balances.
- Strong data entry skills and high accuracy in different software functions .
- Provide excellent customer service and answers taxpayers questions with high profiency.
- Tendering large amounts of money and checks on daily bases and maintaining balanced cash machine.
- Prepare and file documents in large amounts.
- Keep documents and office related supplies organized and detailed and managing multiple task
- Work closely with supervisor and management I'm various departments
Hospitality management coordinator/ receptionist
Bodman PLC
Detroit, MI
01.2020 - 12.2023
- Following daily schedule properly to ensure that departments needs and demands are executed .
- Reviewing and revising all documents are properly processed under company policy .
- Answering phone at high call volumes with high energy tone .
- Scheduled new and returning clients and staff meetings .
- Followed up with clients as needed .
- Booked and coordinated flight and travel plans for Lawyers and executives .
- Worked closely with legal secrearies and other departments .
- Very efficient in keeping work area clean and presentable at all times.
- Greeting guest with pleasant demeanor , smiling and exuding a positive experience for all guest that arrives and directing to proper place to go .
- High organizational skills and communication skills.
- Having to execute deadlines in timely manner .
- Provide problem solving solutions .
- Being able to handle multiple task at a time when given.
- Reporting directly to department head .
- Proficient in Microsoft office .
- Set up conference rooms with hot and cold beverages .
- Responsible for coordinating and Overseeing small and large caterings for breakfast , lunch , and early dinner for events and seminars .
- Working with accounting department on several tasks for staff and clients request.
- Handling monies from small to large amounts.
- Responsible for maintaining company pantry and office inventory.
Restaurant Manager/Chef
Sloppy Crab
Detroit, MI
03.2023 - 08.2023
- Ordered inventory and food items as need
- Created a spreadsheet of food items including ingredients needed for each dish on menu
- Made list of all items needed in our kitchen for employees to check off what was getting low or what we ran out of .
- Designated employees for each cook station
- Made schedules for all kitchen employees .
- Set up new POS and door dash systems
- Made sure cooks were pushing out food in timely manner according to our cook screens .
- Assured that our cooks plated our dishes to it's best quality
- Instilled the importance of keeping the kitchen clean and up to standard at all times
- Created a positive work morale for employees .
- Reported to owners of changes that may be needed
- Did private tastings to introduce new entrees
- Scheduled meetings monthly
- Stepped in a prepared dishes when needed and prepped when needed
Customer Service Associate
Achatz pie company
04.2019 - 12.2019
- Responsible for greeting customers and assisting them with excellent customer service.
- Making sure all baked goods are baked and prepped before store opens and during store hours when needed.
- Replenishing all pies and other desserts when needed .
- Always keeping a clean and detailed workspace at all times.
- Opening and closing store .
- Upselling product and pushing promotions
- Managing daily inventory under store policy .
- Going to company training workshops.
- Being introduced to managerial task and knowledge.
Manager/ Marketing and promotions
Luxury design Studios
Lathrup Vlg, MI
02.2014 - 01.2019
- Responsible for openings salon
- Managed booking clients for appointments through scheduling software.
- Answered phone and sending email correspondence.
- Greet clients with positive attitude.
- Collect booth rent at the end of the week from all staff .
- Made sure shop was clean and presentable at all times .
- Managed inventory and ordered products and supplies for salon .
- Also in charge of all marketing and promotions for company on all social media platforms.
- Organized network events monthly.
- In charge of monthly meetings for all staff .
- Keeping track with all cash sells and documenting it properly.
Receptionist and Administrative Assistant
Hines
Detroit, MI
10.2010 - 11.2012
- My responsibilities included greeting clients .
- Answering phone calls on multiple lines.
- Answering emails
- I coordinated , and prepared large to small printing , and scanning projects and documents .Assuring that it was done efficiently and with quality
- Performed any duties that was given by my supervisor .
- Working in large groups and independently
- Exhibiting strong leadership skills motivating other employees
- Retrieved mail from mail room
- Kept documents labeled, alphabetized, and organized .
- Skilled with using power point , excel, and Microsoft office and word
Pharmacy Technician
Rite Aid
Oak Park, MI
07.2009 - 04.2010
- Counted out medicine in small to large quantities.
- Labeled medicine to right bottles .
- Filled prescriptions and e scripts.
- Answering calls from doctors office for patients prescriptions .
- Filled class prescriptions
- I did reconstitutions
- I did compounds
- I handled of deliveries of medicine
- I handled overdrive
- Cashier duties
- Knowledgeable of generic and brand name medicine
Education
High school or equivalent - undefined
High school or equivalent - Visuals Arts
Detroit h.s. for Fine and Performing Arts
Detroit, MI06-2003
Skills
- Phone answering
- Food handling
- Office experience
- Event coordinator experience
- Relationship building
- Invoice payment processing
- Phone communication
- Time Management
- Microsoft Office
- Quickbooks
- Microsoft Word
- Microsoft OutLook
- Excel
- Data Entry
- Project Management
- Law office
- Administrative experience
- Customer relationship building
- Calendar management
- Expense management
- Math
- CRM systems
- Google Workspace
- Gmail
- Handling customer inquiries
- Accounting systems
- Team management
- Front desk
- Communication skills
- Writing skills
- Filing
- Sage
- Client interaction via phone calls
- Guest services
- Appointment scheduling
- Food service
- Prospecting
- Upselling
- Salesforce
- Social media platforms
- Budget reports
- Microsoft Excel
- Report preparation
- Customer service
- Medical terminology
- Customer support
- Accounts payable
- Productivity software
- Cashiering
- Accounts receivable
- Organizational skills
- Microsoft Outlook
- Google Docs
- ERP systems
- Hospitality Management
- Time management
- Event planning
- Attention to detail
- Task prioritization
- Travel planning
- Multi-line phone systems
- Computer operation
- Maintaining an organized workspace
- Office activity coordination
- Receptionist experience within hospitality industry
- Budgeting
- Cash handling
- Phone etiquette
- Leadership
- Food industry
- Multitasking
- Personal assistant experience
- Clerical experience
- Purchasing
- Sales
- Computer skills
- Canva
- Correspondence management
- Project management
- Greeting customers
- Operations management
- DocuSign
- Call center experience
- Grammar experience
- Property management tools
- Project coordination
- Legal office phone management
- Schedule management
- Payroll
- Inventory management
- Hospitality
- Office management
- Customer Care
- Catering
- Office supply management
- Data entry
- Invoice dispute resolution
- QuickBooks
- Restaurant Management
- Guest relations
- Computer literacy
- Order entry
- Merchandising
- Event sales
- Teamwork
- Restaurant experience
- Administrative experience within finance industry
- Food safety
- Pharmacy Technician Experience
- Management
- Typing
- Client email correspondence
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Pharmacy Technician, February 2009 to July 2009, Completion of Pharmacy Tech Program, Food Handler Certification
Languages
English
Section name
Authorized to work in the US for any employer
Timeline
Taxpayer specialist
Wayne County
12.2023 - 04.2025
Restaurant Manager/Chef
Sloppy Crab
03.2023 - 08.2023
Hospitality management coordinator/ receptionist
Bodman PLC
01.2020 - 12.2023
Customer Service Associate
Achatz pie company
04.2019 - 12.2019
Manager/ Marketing and promotions
Luxury design Studios
02.2014 - 01.2019
Receptionist and Administrative Assistant
Hines
10.2010 - 11.2012
Pharmacy Technician
Rite Aid
07.2009 - 04.2010
High school or equivalent - Visuals Arts
Detroit h.s. for Fine and Performing Arts